I have not, but that doesn't mean i will not try my best to make sure the dealer doesn't cash in at my expense.
Canadian here, so that level of litigation is not really something we're super familiar with.
Lots of orders will be canceled. Bronco pricing is on par with Wrangler. If the MSRP goes up by a lot some will either don't buy or will buy a jeep. 5% MSRP increase will be reasonable but Ford lost too much revenue to have only a marginal markup . MY22 might fill all the orders if Ford increases MSRP by a hefty amount
Ford just took ownership for their problem and have a solution coming. I agree Ford should have thrown in the towel long ago, but it's water under the bridge now. I have a feeling they will do things to help speed up the process like offer soft tops or TrekTops. No telling how many soft tops available. That may take a while to ramp up also.
Why would sitting in a lot cause dents any more than shipping it to you today? If you're that concerned, cancel your order and get in line for 2023/24. Sincerely sorry it's causing you such angst.Yeah I still don’t want my 60k+ Bronco just sitting out. Like if I want to damage it out on the trails and get a few dents I’m fine with that however I don’t want it coming from the factory like that.
You seen the weather they get?
Updated by Administrator with full FAQ and Customer Satisfaction Program info.
Full Order Holder FAQ:
Awareness Communication - Upcoming Customer Satisfaction Program 21B49
(Certain 2021 Model Year Bronco Equipped with a Hard Top Roof Roof Panel Delamination)
Some extra info from @PREMiERdrum
All new tooling and an altered design. It became quite clear that even when manufactured exactly to spec that the design was flawed.
The timeline here is optimistic, but the right move nonetheless.
No. MIC hardtop production for unscheduled First Edition builds will resume late this year with the updated hardtop design. I wouldn't expect this until probably November, as the new tooling still needs to be completed, installed, and tested before production of the new hard tops can begin. Once that happens, they have committed to building new MIC hardtops for all units that have already been delivered, then the "bad batch" Broncos trapped at MAP, THEN for production of new units.
Hey, you have every right to be a dick. This has been a mess.
The design issue is the unfinished edges. Initially, these were to be treated and sealed but it was never successful. The "coating" applied at the plant lasted for about a week, if that. The other issues plaguing the MIC top - thickness of outer ply, uniformity of material thickness, and forming issues within the clamshell - were perhaps made more challenging by the tooling but not necessarily impossible. This new design and tooling should aid in ALL these factors.
As for the 8/2 "full speed" production, that was the plan. Heels were firmly dug in on the engineering of the top and all fingers were pointed towards Plymouth. There was hope that the "best" of the roof units being delivered to MAP could at least be used to complete FE and stranded builds, but as more and more units were evaluated, it became clear that it was a bigger liability to release more of these out into the wild than to just scrap the thing and start over.
Like I said last night, this move HURTS... especially the "bad batch" crew of 2,200+ builds stuck at MAP, but it's absolutely the best way to address it at this juncture. A LOT of these headaches could have been alleviated by pulling the plug when the first issues became apparent, but that's not where we are.
- A few hundred.
- Yes.
The design will look very much the same (and be the same color, to those of you asking). Main points to address in the update:
- Rolled /finished edges where there were formerly raw cuts.
- Thicker, more uniform outer layer of material.
- Improved injection process to fix forming issues in the clamshell.
Also, I've seen several people asking why they can't just get their truck now with a bad roof and replace it later. Two huge problems will prevent that from happening:
- Ford doesn't want any more "bad" units running around beyond the few hundred already out there.
- They want no part of shipping any more of these things than they already have to. Freight is going be enormous on them and there is a substantial risk of damage while shipping. I doubt they have a packaging and logistics plan for them but I can imagine it's going to be incredibly costly.
No - the entire roof assembly is being replaced. This is being described this way as they won't ship the "replacement kits" to the dealers with the glass in place. It will need to be installed in the new cap by the dealer.
Note:
Lots of people are assuming this means a new supplier, but I don't have any confirmation of that.Update from @Nickp , the following is correct: From what I can tell, this new tooling for the MIC hardtops is being designed and paid for by Ford and will be installed at the Plymouth plant for Webasto to produce.
The MOD tops coming in 23 are from a new supplier that has yet to be publicly identified.
Further info from @Nickp: My contact at Ford reached out, and basically summed it up that they need to make sure that these things are ready for the adventures that we are going to put them through. The current hardtop and the quality offered just don't reach that standard, so they are just putting the kibosh on any more going into circulation before they fix the root of the problem. As outlined above, the fewer hard tops they have to ship around the country the better. When the new tops are being built, they are going to FiFo the current sitting orders. Basically, the ones that were built first will be the first to get tops and get sent on out to their final destination. While the ones that are currently built are being sent on their way, the goal will be to get people with a hardtop Bronco in their possession already the new top, along with finishing up the first editions and already scheduled builds. It's not ideal, but this is "THE" solution that will be the only thing to fully fix things.
Updated by Administrator with full FAQ and Customer Satisfaction Program info.
Full Order Holder FAQ:
Awareness Communication - Upcoming Customer Satisfaction Program 21B49
(Certain 2021 Model Year Bronco Equipped with a Hard Top Roof Roof Panel Delamination)
Some extra info from @PREMiERdrum
All new tooling and an altered design. It became quite clear that even when manufactured exactly to spec that the design was flawed.
The timeline here is optimistic, but the right move nonetheless.
No. MIC hardtop production for unscheduled First Edition builds will resume late this year with the updated hardtop design. I wouldn't expect this until probably November, as the new tooling still needs to be completed, installed, and tested before production of the new hard tops can begin. Once that happens, they have committed to building new MIC hardtops for all units that have already been delivered, then the "bad batch" Broncos trapped at MAP, THEN for production of new units.
Hey, you have every right to be a dick. This has been a mess.
The design issue is the unfinished edges. Initially, these were to be treated and sealed but it was never successful. The "coating" applied at the plant lasted for about a week, if that. The other issues plaguing the MIC top - thickness of outer ply, uniformity of material thickness, and forming issues within the clamshell - were perhaps made more challenging by the tooling but not necessarily impossible. This new design and tooling should aid in ALL these factors.
As for the 8/2 "full speed" production, that was the plan. Heels were firmly dug in on the engineering of the top and all fingers were pointed towards Plymouth. There was hope that the "best" of the roof units being delivered to MAP could at least be used to complete FE and stranded builds, but as more and more units were evaluated, it became clear that it was a bigger liability to release more of these out into the wild than to just scrap the thing and start over.
Like I said last night, this move HURTS... especially the "bad batch" crew of 2,200+ builds stuck at MAP, but it's absolutely the best way to address it at this juncture. A LOT of these headaches could have been alleviated by pulling the plug when the first issues became apparent, but that's not where we are.
- A few hundred.
- Yes.
The design will look very much the same (and be the same color, to those of you asking). Main points to address in the update:
- Rolled /finished edges where there were formerly raw cuts.
- Thicker, more uniform outer layer of material.
- Improved injection process to fix forming issues in the clamshell.
Also, I've seen several people asking why they can't just get their truck now with a bad roof and replace it later. Two huge problems will prevent that from happening:
- Ford doesn't want any more "bad" units running around beyond the few hundred already out there.
- They want no part of shipping any more of these things than they already have to. Freight is going be enormous on them and there is a substantial risk of damage while shipping. I doubt they have a packaging and logistics plan for them but I can imagine it's going to be incredibly costly.
No - the entire roof assembly is being replaced. This is being described this way as they won't ship the "replacement kits" to the dealers with the glass in place. It will need to be installed in the new cap by the dealer.
Note:
Lots of people are assuming this means a new supplier, but I don't have any confirmation of that.Update from @Nickp , the following is correct: From what I can tell, this new tooling for the MIC hardtops is being designed and paid for by Ford and will be installed at the Plymouth plant for Webasto to produce.
The MOD tops coming in 23 are from a new supplier that has yet to be publicly identified.
Further info from @Nickp: My contact at Ford reached out, and basically summed it up that they need to make sure that these things are ready for the adventures that we are going to put them through. The current hardtop and the quality offered just don't reach that standard, so they are just putting the kibosh on any more going into circulation before they fix the root of the problem. As outlined above, the fewer hard tops they have to ship around the country the better. When the new tops are being built, they are going to FiFo the current sitting orders. Basically, the ones that were built first will be the first to get tops and get sent on out to their final destination. While the ones that are currently built are being sent on their way, the goal will be to get people with a hardtop Bronco in their possession already the new top, along with finishing up the first editions and already scheduled builds. It's not ideal, but this is "THE" solution that will be the only thing to fully fix things.
Im confused so are grey tops available now or are they in limbo too?Updated by Administrator with full FAQ and Customer Satisfaction Program info.
Full Order Holder FAQ:
Awareness Communication - Upcoming Customer Satisfaction Program 21B49
(Certain 2021 Model Year Bronco Equipped with a Hard Top Roof Roof Panel Delamination)
Some extra info from @PREMiERdrum
All new tooling and an altered design. It became quite clear that even when manufactured exactly to spec that the design was flawed.
The timeline here is optimistic, but the right move nonetheless.
No. MIC hardtop production for unscheduled First Edition builds will resume late this year with the updated hardtop design. I wouldn't expect this until probably November, as the new tooling still needs to be completed, installed, and tested before production of the new hard tops can begin. Once that happens, they have committed to building new MIC hardtops for all units that have already been delivered, then the "bad batch" Broncos trapped at MAP, THEN for production of new units.
Hey, you have every right to be a dick. This has been a mess.
The design issue is the unfinished edges. Initially, these were to be treated and sealed but it was never successful. The "coating" applied at the plant lasted for about a week, if that. The other issues plaguing the MIC top - thickness of outer ply, uniformity of material thickness, and forming issues within the clamshell - were perhaps made more challenging by the tooling but not necessarily impossible. This new design and tooling should aid in ALL these factors.
As for the 8/2 "full speed" production, that was the plan. Heels were firmly dug in on the engineering of the top and all fingers were pointed towards Plymouth. There was hope that the "best" of the roof units being delivered to MAP could at least be used to complete FE and stranded builds, but as more and more units were evaluated, it became clear that it was a bigger liability to release more of these out into the wild than to just scrap the thing and start over.
Like I said last night, this move HURTS... especially the "bad batch" crew of 2,200+ builds stuck at MAP, but it's absolutely the best way to address it at this juncture. A LOT of these headaches could have been alleviated by pulling the plug when the first issues became apparent, but that's not where we are.
- A few hundred.
- Yes.
The design will look very much the same (and be the same color, to those of you asking). Main points to address in the update:
- Rolled /finished edges where there were formerly raw cuts.
- Thicker, more uniform outer layer of material.
- Improved injection process to fix forming issues in the clamshell.
Also, I've seen several people asking why they can't just get their truck now with a bad roof and replace it later. Two huge problems will prevent that from happening:
- Ford doesn't want any more "bad" units running around beyond the few hundred already out there.
- They want no part of shipping any more of these things than they already have to. Freight is going be enormous on them and there is a substantial risk of damage while shipping. I doubt they have a packaging and logistics plan for them but I can imagine it's going to be incredibly costly.
No - the entire roof assembly is being replaced. This is being described this way as they won't ship the "replacement kits" to the dealers with the glass in place. It will need to be installed in the new cap by the dealer.
Note:
Lots of people are assuming this means a new supplier, but I don't have any confirmation of that.Update from @Nickp , the following is correct: From what I can tell, this new tooling for the MIC hardtops is being designed and paid for by Ford and will be installed at the Plymouth plant for Webasto to produce.
The MOD tops coming in 23 are from a new supplier that has yet to be publicly identified.
Further info from @Nickp: My contact at Ford reached out, and basically summed it up that they need to make sure that these things are ready for the adventures that we are going to put them through. The current hardtop and the quality offered just don't reach that standard, so they are just putting the kibosh on any more going into circulation before they fix the root of the problem. As outlined above, the fewer hard tops they have to ship around the country the better. When the new tops are being built, they are going to FiFo the current sitting orders. Basically, the ones that were built first will be the first to get tops and get sent on out to their final destination. While the ones that are currently built are being sent on their way, the goal will be to get people with a hardtop Bronco in their possession already the new top, along with finishing up the first editions and already scheduled builds. It's not ideal, but this is "THE" solution that will be the only thing to fully fix things.
Don’t disagree with your logic generally, but I think one factor you’re maybe not taking into account here that may help explain their behavior is branding - they don’t want your early Bronco rolling around town with a visibly POS top, and they are willing to pay to avoid that
