- First Name
- Bryan
- Joined
- Jun 18, 2025
- Threads
- 8
- Messages
- 213
- Reaction score
- 330
- Location
- Long Island New York
- Vehicle(s)
- 2021 Bronco Outer Banks thats been Squatchified
- Your Bronco Model
- Outer Banks
I assume you disagree, since you're sure making a big deal out of three emails that got no reply. After two, you didn't figure out maybe another mode of communicating might make more sense?
To wit, I bought an extended warranty from Granger. Sent an email, got no reply. Just checked, sent another one, didn't get a reply to my question. So I went, hey, they're on the forum. Sent a direct message to one of those accounts, they replied with who to contact and how, and I got a response from them 15 minutes later (over email). Could've just as easily called their main phone line, I'm sure, explained my problem and gotten it sorted.
My own dealer "ghosted" me for six weeks during COVID when I left three voicemails for my salesman, who never returned my phone calls. I finally called, a little hot (I was actually pretty mad, it involved almost losing my order), and explained what was going on and the lady told me he was out for another month and half an hour later I got a phone call from their GM, who sorted me out that day, over email. When the salesman did get back to me, he also shared photos of his wife who had given birth to his eighth child and then had a medical issue, which is why he was out. Shit happens.
This is what rational people do. You can decide not to do business with someone who hasn't replied to an email (or three in a row), but it doesn't somehow make it right that they've wronged you when you had other ways to resolve your frustration than a series of bad reviews online.
And spam tools are as likely to gray list emails from unknown accounts more better than whatever tools you're referring to (something I deal with at my job all the time, "undelivered" email). You're not using gaslighting correctly, either.
So relax. You've lost neither fingers nor firstborn. Just a chance to work with Granger when they actually reply, when the IT systems and fallible humans don't get in the way.
Well said.
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