Ford Performance Exhaust - DEEP sale

[Bender031]

I received the cancellation notice today, ordered 12/18, called customer service and he said the warehouse cancelled the order due to the manufacturer no longer producing the product. very disappointing.

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[timlabrie]

Cancelled for me as well.

 

[dstanky]

Me 2

 

[pharden]

Just got an email from Ford that my order for the performance exhaust was also cancelled. Disappointed to say the least.

 

[scollins]

Yep, sounds like we are all in the same boat, got the "we've processed YOUR cancellation request." I was like "WTF, I didn't cancel the order." I'm guessing someone realized they FUBAR'd the price on the website, and it is now "conveniently" not available from the manufacturer.....

they've also removed it from their website. Just the black tip models remain, and the high clearance.

 

[SoCalBronco77]

Same, looks like the exhaust was taken down from the Ford Performance website, as well.

 

[vonrokker]

Me 2. Really sucks

 

[dstanky]

@Ford this is terrible customer service.

 

[Bronkyto]

Yep, sounds like we are all in the same boat, got the "we've processed YOUR cancellation request." I was like "WTF, I didn't cancel the order." I'm guessing someone realized they FUBAR'd the price on the website, and it is now "conveniently" not available from the manufacturer.....

they've also removed it from their website. Just the black tip models remain, and the high clearance.

Anyone have a higher up contact at parts to see if they will goodwill the black tips version as a replacement for their mess up?

 

[TheKim]

"If you paid by credit card, it has not been charged, and any other method of payment has been credited. The total refunded amount will be credited to the payment method you selected at checkout and should appear within the next three to five business days.

Any FordPass® Rewards or Lincoln Access Rewards™ Points used on this order will be credited to your account as appropriate once the return is processed."

Y'all should be good to get your points back.

 

[Fast Eddie]

Got my cancellation too. Such BS. Ford should step up and do the right thing...

 

[scollins]

"If you paid by credit card, it has not been charged, and any other method of payment has been credited. The total refunded amount will be credited to the payment method you selected at checkout and should appear within the next three to five business days.

Any FordPass® Rewards or Lincoln Access Rewards™ Points used on this order will be credited to your account as appropriate once the return is processed."

Y'all should be good to get your points back.

What's strange is how they do it. I have the exhaust and the Bronco script black letters on my order. There is a pending charge of $427.46 from 12/31, then today I see:
$68.65 pending charge (the letters)
$358.81 pending charge (the exhaust)
-$427.46 pending charge (refunding/canceling the original pending charge.)

So the "net" of all that is still a charge for the letters AND exhaust. But then the cancellation email came. Since they are all still "pending" charges, I'm not too worked up about it yet, and expect things to work themselves out...

 

[scollins]

Anyone have a higher up contact at parts to see if they will goodwill the black tips version as a replacement for their mess up?

that would be cool, but probably zero chance of it happening....

 

[derichio02]

Cancelled for me too. Did anyone successfully acquire one?

 

[TiKi-Bronco]

Just got the email that mine was canceled also.

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