Where is my Bronco?! How to track order, delivery, info thread [updated December 9, 2022]

[OUSigAlph]

Pretty much all of the broncos start on CSX and then switch to their designated rail company once they hit Chicago. Sucks that BNSF doesn't have a more less private tracking system like the other companies do. You may still be able to track the railcar number through the CSX phone system.

My railcar # from Ford phone line was BNSF xxxxxx. When they told me it was in Clearing, IL, I googled what that meant, and found out it was the Belt Clearing yard outside of Chicago. The first post on this thread has a link to their tracking site. That site told me that railcar had come in on CSX and had a scheduled date of departure on Union Pacific. At that point, I started calling the UP phone line listed at the beginning of this thread. Their updates didn't give specific points of travel like others have posted. However, it did give some times, and most importantly an ETA to final destination.

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[Dixie]

Just like many of us, I have found many different ways to find where my Bronco was in the process, what the status was at any given time, and what the hell is going on with lost shipments, time delays and unspecified delays.

Many of us have been very anxious to receive our new Bronco, and many of us have been delayed for many different reasons. After 2 years, 4 months, and 6 days of waiting since my original reservation date, I have compiled a lot of information that may be useful to some of you. If you are looking to find information on different parts of the Bronco journey, I am sharing information found within many different threads and forum members posts.

I do not take credit for finding out all of this info and certainly am not passing it off as my own.

Thank you to the original forum members who posted information or sent me information to help me during my process. I thought out of courtesy, I could pass it on to others who are relentless about finding information, having OCD New Bronco Syndrome, or just simply want answers faster than Ford can provide them. Please see below and take whatever you can from it for your own use.

Added Reference of our Journey:
Reservation: 9.13.20
Reservation Converted to Order: 1.30.2021
Reservation Converted to 2022: 3.6.21
2022 Confirmed by Ford: 10.7.21
Build Week Confirmed: 8.22.2022
Build Week Bumped: 8.29.2022
Build Week Bumped: 9.05.2022
Blend Date: 9.07.2022
Build Completed: 9.08.2022
Mod Shop Completed: 9.24.2022
Ford Stated Shipped: 10.05.2022
In-Transit- Shipped, but still at MAP: 10.05.2022 - 11.13.2022
Actual Ship Date and Railcar Info Provided: 11.13.2022
Arrival to Richmond Railyard: 12.03.2022
Delivery: 12.06.2022
*** Estimated Delivery Dates From Ford***
09/24, 09/28, 10/04, 10/16, 10/26, 10/28, 11/01, 11/09, 11/12, 11/19, 11/21, 11/27, 11/29, 12/01, 12/04, 12/06, 1219, 12/14, 12/16

Bronco Tracking and Links, Timelines to Help with Delays and Frustration

Ford Marketing Team CSR
Gives updates, railcar number-
More info than the general help regular Ford Customer Service
800-334 4375
Voice prompt, Customer Representative, when prompted, press #2 for SUV/Truck
ALWAYS take survey, and give - 5, 1, 5, 5

FYI- Canned responses from Marketing Team are NOT uncommon-
Marketing will ALWAYS state dealer has more resources available to them. NOT true, they see the same info Marketing can see. As of this writing Dealer also has VINVIEW access, while Marketing Currently does not. (12/2022)- However, Marketing has acknowledged that they have been given access to VINVIEW, but are not able to use it,, yet.

Marketing will also look at historical data, ie, your vehicle is in MAP, but they fail to see that there is a system lag, and that indeed it was placed on railcar but their internal systems still show no movement, or same thing while it is on rail. Please be kind, as we have more resources than they do to track rail. (See below)

It is not uncommon for a CSR member or Marketing member to say that your vehicle is In-Transit, and quote the ETA that is in the system, along with encouragement that the vehicle has shipped. False hope people, false hope. If you get that representative that insists it shipped and is moving through the shipping process, and they cannot see its location anywhere else but MAP, or Blue Island, IL, AND there is no railcar YOU can track, chances are, you should call back in a few minutes. The new Rep you get will most likely realign your hopes, and state, they still see it in MAP. Sorry, but I know this all too well, and rather you know it, than be crushed like we were!

Have a Reservation?
Copy and paste into browser:

https://www.ford.com/buy/reserve/details.html?reservationId=xxxxxxxxx
XXXXXXXX = Reservation ID#

Another Ford Tracker Using Reservation ID
Copy and paste into browser:

https://www.ford.com/buy/manage.html?reservationId=xxxxxxxxx
XXXXXXXXX= ADD YOUR RESERVATION ID

Have a VIN?
Copy an paste into browser:

https://shop.ford.com/vehicleordertracking/status/?vin=xxxxxxxxxxxxxxxxx
XXXXXXXXXXXXXXX = ADD YOUR VIN

Have VIN and Want Window Sticker?
Copy and paste into browser:

https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=xxxxxxxxxxxxxxxxx
XXXXXXXXXXXXXXXX= ADD YOUR VIN

OrderTrack APP - NOW Closed

https://ordertrack.app/order/?order_number=4535&vin=XXXXXXXXXXXXXXXX
XXXX= Order number - ADD YOUR VIN

Price Protection Thread- Dealer will Need to Know This:

https://www.bronco6g.com/forum/thre...otection-flowchart.46571/page-25#post-1643321

New United Car Transporter
Used by many Dealers/Railways, helps to see that your order orBronco is expected to go to correct Dealership

https://www.unitedroad.com/delivery-receipt

Add VIN, use desktop not mobile, and CAPTCHA

Create an account. YouTube has tutorials. Use your own email and use VIN.

https://new.unitedroadlogistics.com/Oviss/Screens/CustomerTracking/orders

How to:
https://www.bronco6g.com/forum/threads/how-to-united-road-delivery-tracking.61644/


Railway/Tracking info:
CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE
6. That's it; enjoy your updated status report.

Union Pacific (UP)
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

Norfolk Southern (NS)
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

BNSF Rail Car Tracker- Remove Leading zero’s From Car Number- if necessary

https://portal.beltrailway.com/trace/tracecar/

BNSF Railway Maps

https://www.bnsf.com/ship-with-bnsf/maps-and-shipping-locations/rail-network-maps.page

https://www.bnsf.com/bnsf-resources...d-shipping-locations/intermodal-map-large.pdf

https://www.bnsf.com/bnsf-resources...aps-and-shipping-locations/automotive-map.pdf

Barstow Train Railyard Switch Camera
Google search your local area, you will be surprised on how many webcams may be available to see your train and stalk it!
Barstow, California, USA | Virtual Railfan LIVE


Ford Executive Contact Info
Email works best.. send to all, be courteous, many have been very successful with resolutions.

Jim Azzouz
Director, Customer Experience
1 American Road
Dearborn, MI 48126
[email protected]

Elena Ford
Chief Customer Experience Officer
1 American Road
Dearborn, MI 48126
[email protected]

Frederiek Toney
Vice President Global Ford Customer Service Division
1 American Road
Dearborn, MI 48126
[email protected]

Chief Executive
Jim Farley
President and CEO
1 American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]

Sarah Holm
Manager, Digital & Social Media Communications
1 American Rd
Dearborn, Michigan, 48126
Twitter @SarahHolm

A Snapshot of Our Rail Travel for Reference Only YMMV:
Railcar#: NKCR007389
CSX

November 13
Rail Trip Started (RTS)
Location: Michigan AP - 4G 4280 Hannan Rd CANTON MI US 48184
Event Time: 11/13/2022 08:34 AM

November 13
Load Wayne MI

November 18
Arrived, Willard OH CSXT Nov 18 2:05 am Delivery Chicago clearing IL now at N0V 20 8:45 am

November 18
Nov 18 scheduled Chicago, Clearing Nov 18 - 8ish AM, moved to Nov 19, Nov 20, Nov 21

November 22
Update: Interchange Arrived (ICH)
Location: CHICAGO, IL CHICAGO IL US
Event Time: 11/22/2022 09:28 AM
Offered to foreign carrier Chicago Clearing 3:17 CST

Left Chicago Clearing 2030 November 22 Interchange complete
Interchange Complete (ICR)
Location: CLEARING, IL CLEARING IL US
Event Time: 11/22/2022 12:30 PM

November 24
Arrive- Gibson Indiana 2:00 pm

November 25
Received at interchange Blue island IL 2:37 pm
Departed Joliet IL 9:20PM
Departed Williamsfield IL BNSF 11:55 pm November 25

November 26
Departed Eaton Missouri 6:25am
Departed Logistics Park, KS 9:24am
Departed Augusta KS 1:50pm
Departed Mulvane KS 2:35pm
Departed gaitlin? Ok 7:26 pm
Departed Shattuck OK 9:24 pm

November 27
Departed St Francis, TX 12:27am
Departed Friona TX 4:53am
Departed Gallagher NM 6:23 pm
Departed Melrose NM 7:20 pm
Departed Thoreau? NM 9:20pm
Departed federaren? NM 10:23 pm
Departed Lucy Lu ? NM 10:59 pm

November 28
Departed Delias ?NM 5:23 am
Departed Melina ?AZ 7:27am
Departed Hibbard AZ 8:06 am
Arrived Winslow AZ 9:47 am
Departed Canyon Diablo AZ 11:06am
Departed Flagstaff AZ 12:49 pm
Departed Bellemont AZ 1:09 pm
Departed Williams JCT AZ 1:44 pm
Departed Eagles Nest AZ 2:24 pm
Departed Pucalay ? AZ 3:02 pm
Departed peach springs AZ 4:04 pm
Departed Topock AZ 5:54 pm
Departed Needles CA 6:33pm
Departed idis CA 7:23 pm
Departed Amboy CA 9:03 pm
Departed Siberia CA 9:34 pm

November 29
Arrived Barstow CA 1:59am

December 01
Departed Barstow CA 11:50am
Departed Hinkley CA 12:20 pm
Departed Boron CA 12:54 pm
Departed Sanborn CA 1:22 pm
Departed Mojave CA 1:31 pm
Arrived Bakersfield 5:18pm

December 02
Departed Bakersfield CA 11:47am
Departed Shafter CA 2:19pm
Departed Elmo CA 3:07pm
Departed Corcoran CA 4:12pm
Departed Conejo CA 5:00pm
Arrived Fresno CA 7:19pm
Departed Stockton CA 9:30pm
Departed Bixler CA 10:15pm

December 03
Arrived Point Richmond CA 12:45 am

December 04
Placed at customer location Richmond 1:03pm
Called dealer, asked them to pull it for delivery

December 05
Empty - Released by customer 6:17 pm
Promptly called dealer, asked again to verify it was pulled

December 06
Arrived at Dealership 8:30am


Hope this helps ease someone’s waiting pain!

How do you find out one that has left canton, mi and is in Chicago? I have a little information but not much. Headed to utah.

 

[Itsdchz]

How do you find out one that has left canton, mi and is in Chicago? I have a little information but not much. Headed to utah.

Did you call and get railcar info? Everything is there for you to track, who to call and how.

 

[Bryan1995]

Anyone knows what does it mean when CSX tracking says "No Status" when calling

 

[swooshdave]

My railcar # from Ford phone line was BNSF xxxxxx. When they told me it was in Clearing, IL, I googled what that meant, and found out it was the Belt Clearing yard outside of Chicago. The first post on this thread has a link to their tracking site. That site told me that railcar had come in on CSX and had a scheduled date of departure on Union Pacific. At that point, I started calling the UP phone line listed at the beginning of this thread. Their updates didn't give specific points of travel like others have posted. However, it did give some times, and most importantly an ETA to final destination.

BNSF301747?

 

[swooshdave]

Anyone knows what does it mean when CSX tracking says "No Status" when calling

Either it hasn't been loaded or it's being switched from one train to another. Or their system took a crap.

 

[swooshdave]

My railcar # from Ford phone line was BNSF xxxxxx. When they told me it was in Clearing, IL, I googled what that meant, and found out it was the Belt Clearing yard outside of Chicago. The first post on this thread has a link to their tracking site. That site told me that railcar had come in on CSX and had a scheduled date of departure on Union Pacific. At that point, I started calling the UP phone line listed at the beginning of this thread. Their updates didn't give specific points of travel like others have posted. However, it did give some times, and most importantly an ETA to final destination.

When I call the UP number and say Trace it asks mean how many pieces of equipment. Then asks for a alphanumeric code. My railcar number doesn't work. What am I doing wrong?

 

[Itsdchz]

Anyone knows what does it mean when CSX tracking says "No Status" when calling

Give it some time … 1-3 days catch up sometimes.

 

[swooshdave]

When I call the UP number and say Trace it asks mean how many pieces of equipment. Then asks for a alphanumeric code. My railcar number doesn't work. What am I doing wrong?

@Itsdchz ?

 

[Itsdchz]

@Itsdchz ?

What is your initial rail car number, as you may be able to call, and trace, through the CSX automated system- UP may require an account

 

[swooshdave]

What is your initial rail car number, as you may be able to call, and trace, through the CSX automated system- UP may require an account

I've been tracing through CSX. I was just going to see if UP was easier or harder to use.

You'd think it would be massively less expensive for these rail companies to do a simple web interface instead of the phone lines. I think CSX or UP asks if you want the information faxed to you... I may have just answered my own question.

 

[Itsdchz]

I've been tracing through CSX. I was just going to see if UP was easier or harder to use.

You'd think it would be massively less expensive for these rail companies to do a simple web interface instead of the phone lines. I think CSX or UP asks if you want the information faxed to you... I may have just answered my own question.

Continue to track via CSX. Most of us have been successful with utilizing the automated phone system from start to finish. There are sometimes delays, and when transfers happen you see a delay. But usually things pick right back up and give you a good understanding of where it’s at and what’s happening.

 

[Bryan1995]

Give it some time … 1-3 days catch up sometimes.

Just a question, the last update from CSX is loaded at Garrett, IN, scheduled for delivery to Gibson IN on 15th. Is this the right route to CA?

 

[Itsdchz]

Just a question, the last update from CSX is loaded at Garrett, IN, scheduled for delivery to Gibson IN on 15th. Is this the right route to CA?

Yes
In initial post see Nov 24 for my railcar progress… Gibson, IN

 

[Bryan1995]

Yes
In initial post see Nov 24 for my railcar progress… Gibson, IN

Which stop of the railcar changes the company to UP? Is it the blue island?

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