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Dealer Not Honoring Order Pricing

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OP

TUO

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From what others had said on the forum it takes 30-45 days for the dealer to receive. I’ve not received anything, but I only took delivery a few weeks ago.
Where are you located?
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solarbound27

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Clubs
 
Curious - did you have the order price/agreement put in writing and sign it? I've been screwed over before - So I had my dealer make sure to provide me with an itemized cost breakdown of my Bronco Purchase including the dealer markups. Made sure it was on their letterhead and signed by both parties.
 

ctandc

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Oh, I intend to! Thanks!
Look up the price increase for MY22-22.5 based on your model.
Dealer can either give you the $ upfront (mine did) but that's up to the dealer. The sale has to finalize. It goes into Ford's system. IF the customer who ordered it MATCHES the sale info - Ford credits that amount to the dealer's account in 30-45 days.

That's straight from Ford.

Make sure you let them know you are eligible for it. Point it out and ask them if they'll send the $$$ when they receive it from Ford.
 

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sgraing1

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Pay the extra $$$$ now and if they don't reimburse you later then call Ford and see if they sent the difference to the dealer. If (later on) the dealer received the $$$ then raise hell.
 

Ashlesophia

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They need to call to get a certificate number. It is separate from what they are referring too on your smart Vincent report which is the $975. It’s basically a reimbursement to the dealer on a similar vehicle.
 

MayhemMike

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They used my certificate number which I obtained from Ford and subtracted the money right then and there. No “ pay now and you will get reimbursed” BS.
 

jjack50

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How long ago was this? I was told by someone else that they weren't reimbursing now that they were just discounting the amount at the dealer.
The Bronco program may be different from the F-150 program.
 

ctandc

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They used my certificate number which I obtained from Ford and subtracted the money right then and there. No “ pay now and you will get reimbursed” BS.
There are two different pieces to the price protection.

If you ordered before 3/21 you get the initial price protection (it's a certificate) and there is additional price protection for the MY22-MY22.5 that's reimbursed by Ford to the dealer.

They are different and handled differently.

We ordered in 12/21 - so we didn't qualify for the first price protection. However an order that wasn't changed after March '22 - gets the MY22-MY22.5 price protection. I have a signed buyer's order from when we ordered ours in 12/21. Once we got our window sticker, it was exactly $1500 higher than the initial order.

Dealer told me some dealers are waiting 30-45 days, until THEY get reimbursed by Ford.
Our dealer just credited it up front.

Thing is, Ford is trying to prevent dealers from double dipping. You ordered a Bronco. Dealer offers you say $5K to walk away (I've seen it happen). They sell it with $15K ADM. Then they try to get the price protection. So now the deal closes and goes into Ford's system. IF the buyer matches the name of the person who ordered - the dealer gets credited ($1500 in my case with a BB 2dr) and it gets send along from the dealer to the customer.
 

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Ground_zero298

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How long ago was this? I was told by someone else that they weren't reimbursing now that they were just discounting the amount at the dealer.
2 weeks ago. Told him about 60 days to see the check. No idea if the bronco or f150 are different. They told him ford would be sending the check to the house. Not the dealership.
 

shoelessjoe

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How long ago was this? I was told by someone else that they weren't reimbursing now that they were just discounting the amount at the dealer.
You should get price protection refund when you pick up your Bronco.
 
OP
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Curious - did you have the order price/agreement put in writing and sign it? I've been screwed over before - So I had my dealer make sure to provide me with an itemized cost breakdown of my Bronco Purchase including the dealer markups. Made sure it was on their letterhead and signed by both parties.
Unfortunately not signed but sent to my email from their official email. Im hoping this is enough.
 
OP
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TUO

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Black Diamond
There are two different pieces to the price protection.

If you ordered before 3/21 you get the initial price protection (it's a certificate) and there is additional price protection for the MY22-MY22.5 that's reimbursed by Ford to the dealer.

They are different and handled differently.

We ordered in 12/21 - so we didn't qualify for the first price protection. However an order that wasn't changed after March '22 - gets the MY22-MY22.5 price protection. I have a signed buyer's order from when we ordered ours in 12/21. Once we got our window sticker, it was exactly $1500 higher than the initial order.

Dealer told me some dealers are waiting 30-45 days, until THEY get reimbursed by Ford.
Our dealer just credited it up front.

Thing is, Ford is trying to prevent dealers from double dipping. You ordered a Bronco. Dealer offers you say $5K to walk away (I've seen it happen). They sell it with $15K ADM. Then they try to get the price protection. So now the deal closes and goes into Ford's system. IF the buyer matches the name of the person who ordered - the dealer gets credited ($1500 in my case with a BB 2dr) and it gets send along from the dealer to the customer.
This is exactly what I think they are wanting to do with the second/newer part of the price protection. They kept saying that I only had 975 in protection and would have to pay the 1500. Shady.
 
OP
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TUO

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This is exactly what I think they are wanting to do with the second/newer part of the price protection. They kept saying that I only had 975 in protection and would have to pay the 1500. Shady.
I just got off the phone with them and they are telling me that for some reason my name didn't trigger the second 1500 price protection but it did "trigger" the first one. I'm not sure how i could get the first one but not the second. I'm just tired of the BS and will never do business with them after this transaction is complete.
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