I wish, but I never got an email and when I go to https://shop.ford.com/vehicleordertracking/status it never shows anything but the order date.
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Go to the chat for ford customer service, give them your vin and ask for your build week. Or call your dealer they can give it to youI wish, but I never got an email and when I go to https://shop.ford.com/vehicleordertracking/status it never shows anything but the order date.
You should go to ford Chat with your VIN... The VIN is assigned when they schedule a build week....I wish, but I never got an email and when I go to https://shop.ford.com/vehicleordertracking/status it never shows anything but the order date.
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Left for dead but to hard headed to die!
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Lost patrol,we waited for the best but it almost killed us or something like that .
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When I got the VIN from ford they told me to talk to my dealer for anything else. I just sent an email to my sales guy to see if he can see if their system shows anything else. It's been a little like pulling teeth to get information from the sales guy. I went to him because my brother-in-law had worked with him a lot buying 6 cars over the years with him. But he's been really unengaged with me.
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Sorry to hear that, man. My advice would be go up the chain. Do you know the name of your salesman manager? Call and ask for him, or stop by. What you’re asking for isn’t difficult information to find, and the last thing a Sales Manager wants to find out is that one of his salesman is neglecting their duties to a customer.
That being said, the Ford chat only works for some individuals. When I tried it, it took them 45 minutes to find any information for me and they said all they could see on their end was that my status was “Order confirmed”. I had my customer number, reservation number, VIN, and had received multiple emails from Ford withbbuild weeks. They were useless.
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Even if you have a build date, it might change-a lot 
I’m on my fourth or fifth change and already 30 days past the first ETA
I’m on my fourth or fifth change and already 30 days past the first ETA
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I got booted yesterday from build date of 5/3 to build week of 5/9 (4th time but who's counting). I have an auto OuterBanks, non-sasquatch, so now I'm confused. You mansquatch folks might want to check with Ford chat that your date hasn't slipped 
Also, it used to be that Ford Chat only had like 10 people in the queue, the past week it's been 50+ every time and takes about 25 minutes to talk to someone. Guess the word is out!
Also, it used to be that Ford Chat only had like 10 people in the queue, the past week it's been 50+ every time and takes about 25 minutes to talk to someone. Guess the word is out!
My salesperson checked is his system and stated:
So that does highlight the ongoing system challenges that Ford is having. Very typical of a business that never was built to work directly with the public and was built for business-to-business work. In my history, many business-to-business systems are a little rough and people just deal with it because they can get away with it. That they are a public company makes it even worse because their fixing systems related to dealing directly with the public normally have no impact on the share price.
Of course, Tesla was built to work directly with the public, and their IT systems generally work quite well, but it's their customer service that constantly struggles because they are a manufacturer trying to serve customers. Ford customer service sucks, but overall Dealers give good customer service, because generally happy customers mean happy dealers, and has little impact on ford.
I "was" 5/9 but now am 5/23....................................
What tires are those? Size?This better be the one whole shop smells like a rubber factory and running out of space for the big stuff,tires,rims,exhaust,winch ugg.
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