"Transport" Damage during shipping and more....

[Mr. Plow]

Well looks like I won't be driving my Bronco anytime soon. The dealer just called and said that I won't be able to drive it since it was deemed unsafe due to the faulty airbag (duh! I wondered why the rep who called yesterday said I would). The replacement headlight assembly that was ordered also arrived damaged. So my Bronco will sit at the dealer for an undetermined amount of time. No ETA on the airbags or anything else for that matter.

This freaking blows! This was what I feared, that replacement parts would be an issue. Haven't had the car a full week and it'll probably sit at the dealer when my first payment is due. LoL! Just my luck!

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[Dubsesd]

Well looks like I won't be driving my Bronco anytime soon. The dealer just called and said that I won't be able to drive it since it was deemed unsafe due to the faulty airbag (duh! I wondered why the rep who called yesterday said I would). The replacement headlight assembly that was ordered also arrived damaged. So my Bronco will sit at the dealer for an undetermined amount of time. No ETA on the airbags or anything else for that matter.

This freaking blows! This was what I feared, that replacement parts would be an issue. Haven't had the car a full week and it'll probably sit at the dealer when my first payment is due. LoL! Just my luck!

i was going to say that the damage doesnt look bad but I was surprised the dealer will let you take it with a faulty air bag. That’s a liability.

 

[Mr. Plow]

i was going to say that the damage doesnt look bad but I was surprised the dealer will let you take it with a faulty air bag. That’s a liability.

Yeah I don't think the person who called me knew what the hell she was talking about. I kind of wish they had let me drive it, at least I'd be getting my money's worth!

Wish the transport company could pay my first payment since my baby will be out of commission for a bit!

 

[Dubsesd]

Yeah I don't think the person who called me knew what the hell she was talking about. I kind of wish they had let me drive it, at least I'd be getting my money's worth!

Wish the transport company could pay my first payment since my baby will be out of commission for a bit!

call ford CRC and if you can’t drive it they will probably pay it first payment without question

 

[Mr. Plow]

call ford CRC and if you can’t drive it they will probably pay it first payment without question

Do you have the phone #?

 

[Dubsesd]

Do you have the phone #?

Should be this.

(800) 241-3673

 

[Mr. Plow]

Should be this.

(800) 241-3673

Thanks!

 

[Cat]

Looks like we had the same driver

Is that from the rear camera on the Bronco that was loaded in front of you?

 

[brilltastic]

Is that from the rear camera on the Bronco that was loaded in front of you?

Seems like the most likely culprit. My dealer had received 22 Broncos at the time of my delivery. 5 of them came in damaged. Pretty terrible odds.

 

[Drex]

I would pay an extra $10 to have the first scratch/dent put on it so I don't have to stress about when the first one will happen.

 

[Ford Motor Company]

Has anyone had to take their Bronco in for any service aside from maintenance? 2 weeks ago I picked up my Bronco which had been damaged in "transport". Bumper was scuffed up pretty bad and the passenger side headlight had yellow paint/scratch as well. After I took it home I got a message on my Fordpass app that there was an issue with the passenger airbag module.

Took the Bronco in to have the light assembly replaced and the air bag issue checked. Turns out they are replacing the airbag, but they had to order it and wait for it. They are hoping the bumper and airbag arrive at the same time so that it can get replaced at the same time. They told me that I can pick up my Bronco while they wait for the airbag to arrive.

At first the "transport" damage didn't really bother, but now I don't feel comfortable driving my family around or driving my Bronco period. I'm starting to think that the "transport" damage is more severe than just damage to the bumper and light. I'm worried about a few things, how hard was the impact? Is it the reason the airbag module failed? Did it get knocked out of alignment as well?

My Bronco makes a lot of noises, even after it's off, random clicks and knocks at random times. Is this normal? I even hear a soft pop and I turn the wheel to full lock.

Should I be worried? Am I just being paranoid from the early issues I had?


Would love to hear your thoughts, maybe hear if anyone else has had airbag issues? This way I can rule it out from being tied to it something way more serious than transport damage. You can't really tell from the bumper pic, but there is a pretty good gash of the metal in the middle of it

Good morning! Would you please send over a private message with your VIN and the name and location of your purchasing Ford dealer? We would like to see what we can do to assist with your Bronco's transport damage.

 

[Mr. Plow]

Good morning! Would you please send over a private message with your VIN and the name and location of your purchasing Ford dealer? We would like to see what we can do to assist with your Bronco's transport damage.

Message sent!

 

[BadlandsA51]

Well looks like I won't be driving my Bronco anytime soon. The dealer just called and said that I won't be able to drive it since it was deemed unsafe due to the faulty airbag (duh! I wondered why the rep who called yesterday said I would). The replacement headlight assembly that was ordered also arrived damaged. So my Bronco will sit at the dealer for an undetermined amount of time. No ETA on the airbags or anything else for that matter.

This freaking blows! This was what I feared, that replacement parts would be an issue. Haven't had the car a full week and it'll probably sit at the dealer when my first payment is due. LoL! Just my luck!

If it’s there when your payment comes due call Ford. They usually offer to make the payment for you.

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