- First Name
- LankyHank
- Joined
- Jun 19, 2026
- Threads
- 5
- Messages
- 33
- Reaction score
- 12
- Location
- TX
- Website
- youtube.com
- Vehicle(s)
- 2025 Ford Bronco Raptor
- Your Bronco Model
- Raptor
- Thread starter
- #1
I wanted to share a positive customer service experience.
A few months after installing my SUPAREE 5” A-pillar pod lights, I noticed some surface rust forming on the mounting brackets. I emailed them with a few photos asking if there was a warranty solution.
I never received a response, but a few business days later a package showed up containing brand-new replacement brackets and hardware.
Would I have appreciated a quick email? Sure.
But they stood behind their product without making me jump through hoops, and I think companies that do the right thing deserve recognition just as much as companies deserve criticism when they don’t.
Thought I’d share a positive experience for anyone considering their products.
A few months after installing my SUPAREE 5” A-pillar pod lights, I noticed some surface rust forming on the mounting brackets. I emailed them with a few photos asking if there was a warranty solution.
I never received a response, but a few business days later a package showed up containing brand-new replacement brackets and hardware.
Would I have appreciated a quick email? Sure.
But they stood behind their product without making me jump through hoops, and I think companies that do the right thing deserve recognition just as much as companies deserve criticism when they don’t.
Thought I’d share a positive experience for anyone considering their products.
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