Soft top sagging

[Bacon lover]

I have a 2023 Bronco Big Bend, purchased our of state over a year ago due to back orders and local dealers selling 10-20k over MSRP. Past few mounts soft top between passenger and driver right in the middle started to sag, besides the fact it become a pond whenever it rains, when driving with only driver side window down, the same sagging portion flaps around making a deafening noise and I either have to put the top down or turn AC on.
My local dealer conveniently have their sales department a few blocks away from service department and of course service manager is telling me my soft top is absolutely looking normal. I stopped by actual dealer and compared. Definitely sagging and nothing normal about it.
Dealer refusing to do anything about it, after I showed them a few pictures of new Bronco in sitting on their own dealership, service manager saying it's completely normal stretching of soft top, I had two Jeeps and a convertible BMW, there is nothing normal about this sagging on a vehicle that's 14 months old. So frustrating dealing with dealers after they already made their money.

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[V1Rotate]

I think that's where the little monikers "Covered Wagon" and "vehicle diaper" came from.. but a picture might help to see if it's what all the others look like

 

[Bacon lover]

so I took a few pictures of other broncos from the same dealer (new units and a few used ones) and shared with service manager, his respond was "sagging of soft top is not uncommon", but when I pointed out the used models also had pretty desent and "normal" tops he was puzzled and n
had nothing to say. I asked him to call Ford and if they said no then I'll take my loss. Amazingly he called me back within 15 minutes to tell me Ford approved a new soft top and now my car is sitting there and hopefully sometimes next week I should be able to pick it up, they refused a loaner car of cours.

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