- First Name
- Rick
- Joined
- Mar 8, 2022
- Threads
- 1
- Messages
- 15
- Reaction score
- 22
- Location
- Palm Springs FL
- Vehicle(s)
- 2021 Ford Bronco
- Your Bronco Model
- Black Diamond
- Thread starter
- #1
Hey Bronco 6G,
Finally got the doors off, but I don't have anything to put them in... :/
Ordered Door Storage Bags back in July using points.
Ford sent me a storage bag for center section 4-Door roof (I have a 2 door, so it's doubly useless).
Due to weather, family stuff, and life, I didn't have a chance to open the box til December, which is when I discovered they sent the wrong item.
Their return policy states that returns must be "...in the original box (√ ), in new, non-installed, resalable condition (√ ), with all instructions and hardware (√ ), and in the condition it was received (√ ) ... made within 30 days..." uuggghhhh...
I called to support to say "Ok, I get that, but you guys sent me the WRONG PART," and the rep kept just deferring to the policy, saying there was nothing he could do and no one else I could talk to because they emailed me the link to the policy, which meant that the issue had gone as far as it could go... Gimme a break!
My point is - a policy is not a law. It's a policy. You can override it. Especially when it says IN THE POLICY: " If all of these conditions are not met, it is at discretion of Ford or the dealer (where applicable) to accept the return "
Again - my opinion - but seems like it would be nothing for them to accept the return, especially since it was their mistake.
Wondering if anyone can help with this...?
Finally got the doors off, but I don't have anything to put them in... :/
Ordered Door Storage Bags back in July using points.
Ford sent me a storage bag for center section 4-Door roof (I have a 2 door, so it's doubly useless).
Due to weather, family stuff, and life, I didn't have a chance to open the box til December, which is when I discovered they sent the wrong item.
Their return policy states that returns must be "...in the original box (√ ), in new, non-installed, resalable condition (√ ), with all instructions and hardware (√ ), and in the condition it was received (√ ) ... made within 30 days..." uuggghhhh...
I called to support to say "Ok, I get that, but you guys sent me the WRONG PART," and the rep kept just deferring to the policy, saying there was nothing he could do and no one else I could talk to because they emailed me the link to the policy, which meant that the issue had gone as far as it could go... Gimme a break!
My point is - a policy is not a law. It's a policy. You can override it. Especially when it says IN THE POLICY: " If all of these conditions are not met, it is at discretion of Ford or the dealer (where applicable) to accept the return "
Again - my opinion - but seems like it would be nothing for them to accept the return, especially since it was their mistake.
Wondering if anyone can help with this...?
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