Ford is here responding to issues

[Brongo]

If we all have to tell Ford what’s wrong we are for sure in big trouble. They know what they done now they just need to fix it.......if they care.

That's like if I went out to dinner and after my plate was served, the chef came out to stand next to me awkwardly to ask me how bad the dish was.

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[johnston.zach]

Guess what, Ford is on the forum, responding issues. See attached.

@Ford Motor Company you won’t be bored here. Let’s say Ford communication has been non existent since the beginning and hopefully you can help solve that.
We need to hear more about the current issues (leaking roof, honeycomb roof patterns, QC issues…).
We also need to hear more about order scheduling. Why some people like me (hour 1 reservation, #1 allocation at the dealer are waiting for their Bronco to be scheduled while some people with the exact same build but ordered later are driving theirs?) what’s the scheduling look like this month?
Why can’t we get a roof rack on 21MY Sasquatch and what will be different in the 22 to allow roof rack?

I am sure many other questions are still unanswered. Thank you for hopefully bringing some clarity, help and communication to this chaos.

Just buy the roof rack separate....

 

[Dro]

Ford needs at least two full-time staffers to go through this forum if they really want to dig through real issues lol

 

[MN_OuterBanks]

I have one thing to say. OVER COMMUNICATE. People would rather know than not know.

 

[NoDoorsNoProblem]

Yeah thats not how this works buddy

lol…that’s about the opposite of what every single person here wants, which is their Broncos delivered in the order they were reserved. Not to be able to walk in to a dealer and pick off the lot. That guy must be new

 

[broadicustomworks]

Unasked-for advice to all:

IF you want real interaction and commentary from Ford, you have to keep it factual and keep your emotions out of it, as hard as that is to do.
Keep it concise, coherent, like you were wording an important resume.
Stick to the facts.

They aren't going to answer repeated questions on a mundane level, they aren't going to answer specific questions about your build or why this or why that, and most certainly won't entertain any "It's not fair" type questions.

They are monitoring this forum for many reasons, I am sure, and this one stuck out to them as a special quality case they wanted to get in front of and get more info about.

The best way to try and get engagement and meaningful answers is to (as hard as it is for some) be respectful, factual, and go from there, hoping it is replied to, or at least read and heard.

For some I think that is the larger issue, they just want to be heard and for someone who is in command of the ship to hear it.

 

[De Brus]

Ford if you're listening - enough with the reservations. You are not a hotel. Have a real vehicle available - and then sell it.

And as soon as possible please start selling Broncos to people who show up to see and test drive your vehicles and then buy.

Found the late reservation holder

 

[RBF 1401]

I have one thing to say. OVER COMMUNICATE. People would rather know than not know.

You say that, but every time Ford sends out an email to communicate with us, half this forum jumps down their throat.

 

[drive21bronco]

Unasked-for advice to all:

IF you want real interaction and commentary from Ford, you have to keep it factual and keep your emotions out of it, as hard as that is to do.
Keep it concise, coherent, like you were wording an important resume.
Stick to the facts.

They aren't going to answer repeated questions on a mundane level, they aren't going to answer specific questions about your build or why this or why that, and most certainly won't entertain any "It's not fair" type questions.

They are monitoring this forum for many reasons, I am sure, and this one stuck out to them as a special quality case they wanted to get in front of and get more info about.

The best way to try and get engagement and meaningful answers is to (as hard as it is for some) be respectful, factual, and go from there, hoping it is replied to, or at least read and heard.

For some I think that is the larger issue, they just want to be heard and for someone who is in command of the ship to hear it.

Yea would be much more beneficial for all of us. Unfortunately Ford is going to have to filter through ALOT of BS.

 

[Pattytester]

Nice... but it may be hard for them to tread through all the negativity to find the real questions.

The negativity is real and valid too. It’s probably a good idea for them to see it, and understand why so many are frustrated with how they are operating.

 

[TheSpydyr]

Unasked-for advice to all:

IF you want real interaction and commentary from Ford, you have to keep it factual and keep your emotions out of it, as hard as that is to do.
Keep it concise, coherent, like you were wording an important resume.
Stick to the facts.

They aren't going to answer repeated questions on a mundane level, they aren't going to answer specific questions about your build or why this or why that, and most certainly won't entertain any "It's not fair" type questions.

They are monitoring this forum for many reasons, I am sure, and this one stuck out to them as a special quality case they wanted to get in front of and get more info about.

The best way to try and get engagement and meaningful answers is to (as hard as it is for some) be respectful, factual, and go from there, hoping it is replied to, or at least read and heard.

For some I think that is the larger issue, they just want to be heard and for someone who is in command of the ship to hear it.

Very well stated and couldn't have said it better myself.

 

[BuzzyBud]

@Ford Motor Company Thank you for being a part of our Forum. I hope our comments are helpful.

We understand how constrained commodities impact our build. Is it safe to say, the commodities affected change in their availability each week/month? If so, could you post an updated list on a regular basis here on our Forum?

 

[67BroncoG1]

It is important to remember that we are not Ford’s customer. The dealerships are Ford’s customer. That is who pays them and that is ultimately who they care about making happy. When you get your head around that then all the BS starts to make sense. Trust me, I don’t like it either.

 

[2021badlands bronco bob]

Yea would be much more beneficial for all of us. Unfortunately Ford is going to have to filter through ALOT of BS.

That’s kind of what happens when you really piss people off just saying.

 

[Liberty]

Now that’s some customer service right there and good quality control! You can see how much they really do care! So if we could all put aside our different opinions and all agree that it’s pretty cool that Ford is officially on this forum to help bronco owners troubleshoot regardless of all the other things going on.

Agree. We should all be happy Ford is proactively seeking to quickly stay on top of any emerging product issues in the field. This is in line with what Phil (@flip) said earlier. It shouldn't be like dragging a magnet through a hardware store where you they pick up every lost bolt and nut of disgruntled forum members.

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