Complete Engine Failure - SAS Big Bend / 3wk Old - 1000mi

[estone28]

First, let me say that I absolutely loved my Bronco while I had it. Drove great. Looked awesome, bigger in person, than it looks in pictures. I hope to get it back at some point - or another one, depending. I am super disappointed - and the information and communication from Ford has been 'ok' but not great.

So here's what happened...
Last Thursday, I am driving from Greensboro, NC down to the SC coast - Pawley's Island area. I am on a 2-lane road near Gresham, SC and the engine cuts out - I am coasting, now power. I get it pulled over. I'm thinking it is a computer glitch issue, maybe somehow I get it stopped, cycle the power and I will be good to go. I've got warning lights all over the place - engine, battery, auto-off etc. etc. It won't re-start. Plenty of auxiliary power for radio, lights etc. Starter is working fine, but won't re-fire.

I call Ford roadside and they tow it to Conway Ford in Conway, SC. On Friday afternoon, the service advisor at Conway calls with the bad news. They dropped the oil pan and found a bunch of metal in the oil. THE ENGINE AND TURBOS NEED TO BE COMPLETELY REPLACED. Pretty crushing - to wait 16months for a vehicle and have that happen in the first 1000mi.

Given the parts situation - Conway has not been able to give me a repair timeline yet. I am awaiting that information - before I decide if I want Ford to buy it back and send me a new one - which is what I think they should've offered to do from the jump.

Ford Customer service has put me in a rental for the time being.
I don't feel like I am getting the level of service that a failure of this sort should demand - but everyone has been friendly and at least somewhat helpful.

If someone in Ford Production or Ford Engine Plant reads this and wants to help - please contact me. [email protected]

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[Lab00Rat]

Double post, or something happen to everyone's response?

This really sucks. I hope that at a minimum your troubles help make a better product for everyone when Ford figures this out and makes improvements.

 

[Davebear13]

First, let me say that I absolutely loved my Bronco while I had it. Drove great. Looked awesome, bigger in person, than it looks in pictures. I hope to get it back at some point - or another one, depending. I am super disappointed - and the information and communication from Ford has been 'ok' but not great.

So here's what happened...
Last Thursday, I am driving from Greensboro, NC down to the SC coast - Pawley's Island area. I am on a 2-lane road near Gresham, SC and the engine cuts out - I am coasting, now power. I get it pulled over. I'm thinking it is a computer glitch issue, maybe somehow I get it stopped, cycle the power and I will be good to go. I've got warning lights all over the place - engine, battery, auto-off etc. etc. It won't re-start. Plenty of auxiliary power for radio, lights etc. Starter is working fine, but won't re-fire.

I call Ford roadside and they tow it to Conway Ford in Conway, SC. On Friday afternoon, the service advisor at Conway calls with the bad news. They dropped the oil pan and found a bunch of metal in the oil. THE ENGINE AND TURBOS NEED TO BE COMPLETELY REPLACED. Pretty crushing - to wait 16months for a vehicle and have that happen in the first 1000mi.

Given the parts situation - Conway has not been able to give me a repair timeline yet. I am awaiting that information - before I decide if I want Ford to buy it back and send me a new one - which is what I think they should've offered to do from the jump.

Ford Customer service has put me in a rental for the time being.
I don't feel like I am getting the level of service that a failure of this sort should demand - but everyone has been friendly and at least somewhat helpful.

If someone in Ford Production or Ford Engine Plant reads this and wants to help - please contact me. [email protected]

Do you know if this is related to the dropped valve problem with the 2.7? Here is one of the threads:
https://www.bronco6g.com/forum/threads/2-7l-issue.23375/

 

[Compta38]

This sucks but they're putting you in a vehicle for the time being and short of rubbing your feet I don't know what else they could do.

 

[PNWB2]

I don't feel like I am getting the level of service that a failure of this sort should demand - but everyone has been friendly and at least somewhat helpful.

You probably are, just parts are difficult to come by. They took care of the towing and rental. You just have to wait your place inline for an engine. Initial build defects happen, but they're taking care of it. Could have been Ford's fault, a supplier, or raw material issue. Who knows...

 

[da_jokker]

You know it's strange, I seem to remember the first person who lost an engine, were Ford overnighted a new engine to the dealer and they had him up and running in like a week or two.

Not soon after someone else lost an engine and it's been sitting in the shop for like a month.

Maybe now that Ford knows what the problems are, they're not so eager to fix them.

 

[johndeerefarmer]

As many 2.7's as Ford sells one is going to fail on occasion. That' just the luck of the draw.
Sorry that it was yours.

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