Bronco Phone Calls Issue

[Sulleyy]

So day one everything worked great and amazing. Day two and a week later we’re still not matching the other screen. The one in the dash shows “Unknown number” and the big touch screen shows the actual name. It does this when someone calls as well. It’s like the screen under the dash doesn’t recognize names. I’ve taken it to a dealer close to home and they just factory reset everything which clearly did nothing.
Will be having my actual normal go to dealership check it out though.
In the mean time any have any ideas how to fix this? Has this happened to anyone?

UPDATE: I have tried re downloading my contacts and it worked until I shut my Bronco off and since I’ve done it twice and it’s back to saying “Unknown Number”

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[fschael]

Did you try calling without the Apple carplay screen?

It looks like you haven't sync your cellphone contacts with sync 4.

If the large screen do the same as the center screen. I will suggest to try synchronize your contact into sync 4 system.

 

[Sulleyy]

Did you try calling without the Apple carplay screen?

It looks like you haven't sync your cellphone contacts with sync 4.

If the large screen do the same as the center screen. I will suggest to try synchronize your contact into sync 4 system.

I can’t even get mine to go to that screen.

 

[fschael]

I can’t even get mine to go to that screen.

Try disconnecting the carplay and work only with the sync4.

Under phones you will be able to see all those option without the carplay.

 

[fschael]

Try disconnecting the carplay and work only with the sync4.

Under phones you will be able to see all those option without the carplay.

After that, you can pair again the carplay.

 

[Sulleyy]

After that, you can pair again the carplay.

I’ll try that and see. Thank you! It shows what music is playing so you may be right! Won’t hurt to try.

 

[Sulleyy]

After that, you can pair again the carplay.

You may have just been the miracle worker! Everything was sync’ed but I just told it to do it again and it works! Thank you!!!

 

[fschael]

You may have just been the miracle worker! Everything was sync’ed but I just told it to do it again and it works! Thank you!!!

Awesome!!! Miracle touch!! hehehe... Keep enjoying it!

 

[DefNotBuddyLee]

You may have just been the miracle worker! Everything was sync’ed but I just told it to do it again and it works! Thank you!!!

Glad this worked out. Great job @fschael !
Also, I didn't catch what the noise ended up being, but glad that it ended up being okay.

 

[Sulleyy]

Nevermind it only fixed it until I got out. Now re downloading contacts isn’t fixing it

 

[Sulleyy]

Glad this worked out. Great job @fschael !
Also, I didn't catch what the noise ended up being, but glad that it ended up being okay.

Something about an injector with it being cold but it’s apparently normal

 

[DefNotBuddyLee]

For giggles, do you have the same phone issue whether or not the phone is plugged in to USB?

 

[Sulleyy]

For giggles, do you have the same phone issue whether or not the phone is plugged in to USB?

Yeah I’ve tried both ways with no luck.

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