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That's good, seems like it'll be a speedy experience then. I think when I had the issue it was something new so it got drug out trying to troubleshoot instead of just accepting that i got a faulty device.

I never emailed with the engineer, just talked on the phone while he remoted into my PC. Tom Magyar is the person you'll get through to when calling there customer support though. I'd be surprised if he still works there though with how bad he handled my situation. He barely knows how to...

I'm not going to try it, this whole situation left me not wanting to use their product. I'll do a whole ecu swap tune in the future. It's for sale.

That sucks. I actually didn't get the new one until just the other day. After my last update Tom at ford performance asked for my shipping address. I gave it and he even responded to the email asking about the troubleshooting the engineer and I did. A few weeks go by with nothing in the mail...

No reinforcement, just the factory raptor spare mount. This setup isn't much heavier than stock.

Update for anyone curious: I actually spoke with the engineer from Ford Performance on the phone while he remote into my computer. He messed around in the procal software while I connected/disconnected the device for him. After a bit he said my device has to be faulty. Got my shipping...

I like that

Not after that "Error getting registry" pops up. When you hit "ok" everything gets grayed out, including the update button. I can hit the update button right after I connect the device, before the error pops up, but if I do the version and serial numbers disappear and the procal software...

Yeah it's been pulling the serial number from the device with some of the other cables I tried too. I've tried 4 different computers now, oldest being windows 10, and always try every usb port on them. It shouldn't require all this effort to work imo.

Yep he's who I've been talking with. Said he's never seen these problems that I'm having.

Welp I just tried with the new cable and on my surface pro for the heck of it. A few seconds after it connects I still get the "Error getting registry" pop up. After that pops up you can't go any further. Also FP's engineer wasn't much help.

I actually just had the best reviewed cable on Amazon delivered 😂 so I'm going to try that out when I get to the house in a little bit.

I spoke with them on the phone this morning and we didn't figure anything new out. I sent the newer screenshots of errors to them and he said he'll forward them to their engineers. He said he should have a response by the end of the day from them.

Haha that's what I'm starting to wonder. It's frustrating to say the least.

I called Ford Performance around lunch earlier and of course they've never seen the errors I'm getting. He asked for some screenshots so I sent a few, but haven't heard back yet. At this point I've tried 3 different computers, 6 or so USB cables, and nearly anything I can think of. I'll...

Thanks for the insight, but everything seems normal when plugging/unplugging the device. It shows up on the computer as it should. It's just like the procal software on the computer isn't communicating properly.

Got a little bit closer on a work computer, it atleast pulled some info from the device. Says "Error getting registry" now though

Running 11, but also tried on a windows 10 computer with the same results. Windows 8 was the highest I'm able to select to run as, but it still just does the same thing. I'm thinking it's got to be some sort of connection issue, whether it be the cords I've tried or some setting on my pc...

Yeah it doesn't seem to do anything. Hitting connect gives you the three options, and when you hit auto it just says device not found

So like many I just recieved my procal tune for my raptor, I'm having issues though. I registered on ford performance with no problem and downloaded the ProCal4 software onto my computer. I open the procal software, plug my procal device into my USB port, and it just says "AutoConnecting"...