When you went in to the chat, what did you pick as the "nature of your inquiry"? It only gives 2 options and "check on the status of my damn Bronco" is not one of them. I am seeing "Vehicle Features, Service and Maintenance, etc." and "SYNC/ My Ford Touch/ Navigation".
Saw a Lightening Blue FE this weekend. Get ready for a ton of attention. I thought my heart was going to beat out of my chest when I was finally seeing this color/trim combo together in real life!!!!!! The best color IMO!!!