No idea honestly, there's a velocity Blue BD I see on base and he just does a full palm wave hand out the window.
Another one I saw at the NEX fueling station did the same thing, well he had his window up but still.
Garmin Constant Power Cable, Compatible with Garmin Dash Cam, Fits Vehicle's OBD-II Port for Power Even When Parked and Turned Off https://a.co/d/7b8X7aP
Then do as much research as you can for consumer rights, protection laws, whatever, and if they continue to play games go full Karen and phone your local news station with some hot gossip.
Or, you know, just do it anyway. You have enough proof to bring enough embarrassment that the corporation...
Is it family owned or corporate? I would also look into and familiarize yourself with local laws on the matter before proceeding.
Either way, you're at a stalemate, and sooner or later they have to pay Ford for the vehicle.