Make sure you use the shortcuts. I sat on hold for 20 minutes trying the first time(Edit: didnt use the shortcuts here). 0 to bypass the voice recognition, then 2 when it asks vehicle type. I said I wanted to transfer my reservation and they transferred me.
Mine is already through. It was instant. Checked my reservation and it is definitely changed to my preferred dealer. She did tell me it could take 24 hours but it was instant. Make sure you use the shortcuts and get directed to the right place.
Just did this actually. Literally 5 minutes ago. Call 800 334 4375 and key in 0 to bypass voice recognition. Then key in 2 for SUV and tell them you want to transfer. Asked me for res number, dealer and it is transferred.
Trying to understand how theyre sending this out, to unscheduled placed orders or to reservations that have not been used to order? I have a reservation 4 hours after launch and no communication from Ford for this Raptor.