UPDATE:
I got a call Thursday from a guy at Ford Motor Company who is the Sales & Inventory Specialist (fka Zone Manager)
He said he was personally overseeing resolving this debacle and coordinating with the dealership, field ops and production/plant.
He said that there was a glitch and my...
Yes. Order placed in 2021
Who was the reservation made with and where was it made?
What was the original commitment that Ford made on the sequence/priority that the Bronco would be built in back in 2020/2021?
It's a sad day when a company doesn't care at all about their customer. It signals the beginning of the end of an organization.
Ford tried to launch the Bronco like Tesla business model with a direct relationship with customers.
They have to decide who their customer is. And unfortunately, it...
Just so you all are aware of how "helpful" @Ford Motor Company is at taking care of Bronco customers in this situation, I am posting their reply to my attempt to reach out to them here and online at Twitter.
Seems they are all trained with a certain response.
I really appreciate their assistance.
Yes, it was cancelled yesterday. I meant, imagine if I had not seen it in junk until a few months from now.
Yes. 100%. I went through COVP, have a DORA, have a signed sheet to confirm my build and priority code 10.
Yes, this is the same dealer where my order # changed and I am still not...
Well I have called Ford twice now tonight and was told "nothing we can do. Contact your Dealer and put in a new order".
I am dead serious. They flat out refused to help and told me that there is nothing they can do - Just work with my dealer and since the order was cancelled, just put in a new...
Any help from folks with contacts or know how to engage anyone at Ford with any assistance would be appreciated.
Dealer says they didn't cancel
Ford says they did and to contact the dealer to "put in a new order"
I have been patiently waiting two years. I am not putting in a new order
I contacted Ford chat. They said to call Ford Marketing at 800-334-4375.
I called Ford Marketing
The Rep told me: "Yes, the dealer cancelled your order. Call your dealer".
I explained I have spoken to my dealer and the dealer assured me unequivocally they did not cancel the order..
The Rep...
Yes, dealer did the COVP.
I will contact chat. Unfortunately not only did I get the email that said cancellation...the website order status shows cancelled as well.
Help! I just happened to check my junk email today (I rarely do) and found an email from Ford (see screenshot below) saying that my order (reservation from 2021) was cancelled.
I have been in contact with my dealer (who for the record I had just spoken to yesterday and had already previously...
Why don't you design, build and sell one for the 2 Door yourself? Do you know of any business that is not in the business for generating a profit? If not, they are going out of business or a charity.
The First Order # and VIN match up. That's how I got the VIN from Ford.com chat.
The new order is under my original reservation ID (as you can see). I asked why and they could not give me a clear answer.
I guess the good news is that the 2nd order is confirmed to be linked to my reservation...
The dealer is telling me that my original order is no longer tied to my Reservation ID. That the "new order" is tied to the Reservation ID. He could not explain why my original order ID is no longer my order and why there was a new order placed.
He did send me a screenshot to confirm that the...
Ok. I am a Bronco Reservation holder from June 2021 but I am concerned about something related to my order and need advice from you experts here!
I will try to lay this out as simple/clearly as I can.
June 2021: Bronco Reservation
Oct 2021: Order Put in by Dealer for MY22 (I have the Order...
This is exactly the solution on any Bronco - purchase leather seats and they come with this drop down arm rest w/ 2 more cup holders. Of course you have to trade a seat to get the two cup holders and spend $2k to get it.