I had the same experience. There is no or nil customer support. I had emailed and called multiple times without a response. BudgetBronco was more helpful in helping me assemble. I don’t think they have any Staff to handle support. My advice- do your homework and do some internet research as...
I’ve lost my patience with this company. I should have done my homework as a google search shows 1 star reviews for missing parts and lack of communication. I gave them another 1 star review. Avoid them like the plague, dysentery or cholera!
I ordered one on Nov 5 with a promise before Christmas delivery. Still hoping you keep your promise. Not getting any updates or responses from customer support.