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Problem with the lemon law is you don’t get your money back. I put about $1500 into it after I bought it (line-x, rod holders, beach buggy pass, etc..) and I won’t get that back. Plus I won’t have a vehicle. Just in a real bind right now. Hoping for a breakthrough this week.

I agree with the original poster that the communication with Ford is terrible. There seems to be no escalation path and no one is in any particular hurry to get to a resolution. My Bronco had similar problems with FordPass and has been in with the dealer for over 7 weeks. Constant back and...

Glad the new module worked. Hope I have the same luck.

Elena Ford is in cahrge of customer experience and from what I can tell she is doing a really poor job. Her email is [email protected]. I have emailed her and Jim Farley. The executive office got involved and escalated the issue but it’s been 7 weeks now! There are probably over a hundred...

Ford still cannot get the software fix for this gateway module. Field Service Rep has been out twice to work on the vehicle. Having been in the software business for 30+ years I cant believe they can’t get this working. The thing that pisses me off the most is the complete lack of...

Contact Ford executives, I at least got my issue escalated. Lawyers are a waste of time. As long as vehicle is under warranty get your dealer to provide a loaner (@ no charge). Here is Jim Farley and Elena Ford emails. MAKE SOME NOISE! [email protected] [email protected] send them emails...

Still waiting for a resolution to my problem. Don't take comfort in getting a new gateway module, I think I have had two put in and neither work. Field Service Rep was out last week and no report back after looking at vehicle for two days. BTW, Ford told me today they will not help in...

I took delivery of my 2023 Badlands in July 2023. Has been in the shop for 7 weeks. The issue is with TCU/Gateway Controller. I love the Bronco but the resolution of this issue has me questioning why I bought this vehicle. Ford is suffering from quality issues. I have less than 1000 miles...

Telematics Control Unit

VIN - Dealer is Celebrity Ford of Toms River NJ VIN- 1FMDE5CH1PLB60118

Yes it is! reach out to Ford, email analysts like Jim Cramer who are in love with Farley. Let them know how screwed up this is.

We need to make some NOISE on this issue. I took delivery in July 2023 and my vehicle has been worked on for 7 WEEKS!!! I have seen a bunch of threads on this here and many more on the F150 forums. Does this warrant a recall? I see people are being screwed with low ball buy outs and having...

I feel your pain. I have been without my 2023 Badlands for over 7 weeks!!!! Took delivery in July 2023 and it hasn't worked since the day I drove it off the lot. We need to make some NOISE on this issue. There are over a hundred cases of this and Ford cannot seem to find a fix. I had a field...

I sent an email to Elena Ford (VP of Customer Experience) with a copy to Jim Farley. It was nice letter (meaning now F-bombs) that summarized the issue with timeframes and clearly expressed my disappointment with Ford. My dealer has been great but is relying on Ford for the fix. Executive...

There were not Forscan changes made to the vehicle the I am aware of. Ford sent out a Field Service Engineer who looked at the vehicle on Tuesday of this week and returned today but still cannot get it working. Sorry I am not comfortable providing my VIN.

Just to let you all know I have had the gateway module and TCU replaced and they still don't work. Ford sent a field engineer this week he was working on my vehicle all day Tuesday of this week and returned today and cannot get the software to work. As it stands now they are reaching out to...

Ford just sent a field engineer to come to the dealer to get this resolved. I will update if it gets resolved this week. Problem is clearly software.

Started upon delivery with FordPass not working. Then I was told I had a bad modem, bad cable, bad TCU and now probably a bad gateway controller. Bronco is unable to download software updates and service department can’t get the new components to get recognized by Ford software. Components...

There is a bigger problem here. Software isnt working with these components and the more I read about this issue there appears to be a wiring harness issue. These are big problems that sometimes take time to manifest themselves. I was lucky I had problems on delivery of my vehicle - with Ford...

My dealer had no knowledge that updated Software was made available last week and they are working with Ford engineering on this