I didn’t request special service either, they just offered it. My guess is that somebody they feared lit a fire under their butts. Hopefully it has the same effect for you.
Call these two numbers and request information:
Order Entry: 888-207-1248
Marketing: 800-334-4375
You will get some questions answered. But make sure you tell them that your dealer is unresponsive. I went through something similar, and after calling these numbers somebody got in touch with...