A properly cancelled order is not going to be built. This is the case when dealer cancels using the WBDO and the refund happens to the card used to make the reservation.
Dealers can also pretend cancel. This is when they say they have cancelled and refund using a cheque. They really haven't...
If the deposit money is returned using a cheque, then the order is really not cancelled from Ford point of view.
If the order is cancelled using WBDO, then the deposit is credited back to the credit card used and the reservation will show as cancelled with a cancellation date.
This happened to me too. I had requested the dealer to not convert my reservation to order as I wanted to wait for MY22. In spite of receiving an ACK from them, the reservation was converted. I had called them multiple times to cancel the order and was told that it would be done. Finally, the...
https://www.bronco6g.com/forum/threads/dealer-used-my-reservation-and-ordered-a-bronco-without-my-permission-on-hold-with-ford-customer-care-now.11466/
Looks like there is progress on similar issues.
Eric from Kerny Mesa has been very active on this forum and responsive. Check this thread -
https://www.bronco6g.com/forum/threads/a-point-of-contact-for-socal-buyers.3115/
Please do update this thread - https://www.bronco6g.com/forum/threads/dealer-used-my-reservation-and-ordered-a-bronco-without-my-knowledge-on-hold-with-ford-customer-care-now-%F0%9F%98%A1.11466/
Here's my reservation details.
Vehicle: Bronco
Series: BADLANDS
Date reservation placed: 10/29/2020
Reservation ID number: 10527129
Your Ford Dealer: Granger Motors, Inc.