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I can’t activate my Ford Pass. Keeps telling me I need to wait until I receive the vehicle.

If the stockholders actually knew how poorly run production really is, they wouldn’t be so happy. Share price protection is also why Ford won’t provide any detailed information. They don’t want shareholders to catch wind of what’s really going on. Companies like Ford have large blocks of...

Sad that we’ll take any info as sacred… but I do hope that’s good news.

This email did so much more damage than good. Such an own-goal by Ford and 100% avoidable.

Mattredhawk

Haha

I think some of you are giving Ford too much credit. This was moronic and half-assed email sent because someone in the executive office told Mike Levine they were tired of getting phone calls from angry order holders.

Given that this is flat out incorrect for many (already built but stuck “in production”), who in the Ford comms department approved this- despite it being demonstrably wrong? This is negligent management at its finest.

For you Twitter users- Tweet at Jim Farley, Mike Levine and the Ford Twitter account. Squeaky wheels…

If the modems are live, the dealer can see basic info like vehicle moves, door opens, etc. All dealers have this access. They do not get details around the nature of the delay though. Yes- some dealers are better than others but I’m also pushing mine fairly hard. Polite and professional- but...

Keep up the contact and questions to the chat line, marketing number and your dealers. The only way this starts moving is we make the status quo at Ford impossibly painful. Over the last two weeks, the way chat, marketing and Ford executive offices have been answering questions materially...

Maybe but it’s definitely in the holding lot in Ypsilanti/ Dearborn and Bronco have been known to sit in holding lots for months without moving or explanation. At least will get another useless email from @Ford Motor Company in 45 days!

Dealer confirmed this is a blanket, nonsense email. He can see my Broncos door was opened as recently as June 1st. It’s built. It’s live.

It’s a brush off email but I do think they had to send something because of the pressure we’re putting on them to get us answers. I think we should keep that up.

I think most of us stuck in production got this email tonight.

Blend date 5/8. Got the version of the email that states my production date and then acts like they haven’t even built it. Been stuck in production since my blend date. Chat and dealer say it’s already built but no one knows why it still sits. I think we only got this email because we are...

Check your email. F you Ford… Every 45 days you’ll tell me nothing?

I just got a case number from online chat. When I asked how I could follow-up on the status of that case number- the agent told me there wasn't a way to do that. Ha! So they can just make up numbers and it goes nowhere- like every other interaction with Ford. What a brand experience for customers.

Yep. 🤮

5/15 has a bunch that have already shipped or been delivered- and no- they aren't base models. WTs and Badlands in the mix...