This is getting out of hand with dealerships stealing orders. What ever became of the cowboy handshake? That was all you needed when people trusted other people. Dealerships have to know that there will be cars around for ever and not to screw with a persons order.
I am a retired Firefighter and that is nothing that anyone should have to see. Glad that your ok very sorry for the other person. It's a hard time of the year to deal with a person passing.
I still don't understand why a tow hitch would be a constraint? And they don't even offer to have the trailer brake controller installed at the factory only at the dealership or yourself.