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Yuup. Still waiting. Called Ford again yesterday and they confirmed that dealers should have the ability to change the order back into a reservation... I then sicked my wife on the general manager cause she is getting just as sick of this process... They flat out refused to convert the order...

I meant if the dealership could do it to and save me from waiting 3+ weeks for the transfer to go through. Still waiting to hear back from ford since 1/25.

@DealerInsider Do dealers have the ability to convert the order back into a reservation? I was thinking maybe I could continue to hound them enough to correct the issue... figured things couldn't get any worse at this point.

Yup! Super frustrating

This suuuucks

Just called the 4375 number. Lady told me not to make a new reservation.. She said it’s only required when the res is canceled. I’m assuming maybe they aren’t aware yet.

Dang. I’ll give this process a shot and call ford and my new dealer today. 🙃

Thank you for the update. Gives me some hope.. Do you think I should go with the new reservation merge route? Or should I just wait out the converted order transfer to my new dealer. Edit : (Transfer claim has been in process since Jan 25th)

Called again today. Same answers as usual. Transfer is “in process” no other updates on the process.

Mine says “in store order”

Yeap! I’m in the same exact boat. Talked to ford 4 times now since 1/25 and Emailed Levine a few times..

Was really hoping they would have this all figured out by now..

Yeah.. this has been a very painful process. Initially spoke to them on 1/25 and talked to ford again on 2/8 and they were unable to find any notes on my transfer request. Took them an hour to unbury the note and confirm that the transfer was in the queue to be processed..

Same. Called early on 1/25. 🙃

I'm in the same boat sadly.. Called early on Monday to start the switch back to reservation and switch my dealer.

I've got a 3d printer and some basic knowledge of of 3d design. if you need someone to crank out prototypes once a design is made. I have zero creative skill though and suck at coming up with original designs Edit Here is a keychain I made out of the black diamond logo.

Managed to successfully submit a claim today to have my reservation changed after my reservation was converted with our consent. I called the 8003344375 number but I was told it wasn't possible. But once I further explained the situation they had me call 8003923673. The woman I spoke to was...

Tylers contact is [email protected] 888-722-6063 Ext. 6126 Ford marketing just called me to make sure i was still happy with my current dealer and let me know if i wanted to switch I could. Which is some good news i guess

That's a shame.. Who did you speak to at empire?? My point of contact for the deal was Tyler Torres