Try the help line again. I'm really hoping it gets resolved for you but sounds like you're having the same issue I am; semantics of reservation vs order.
Dealer says since I didn’t order before 3-19-21 I’m only eligible for 21-22 protection, not 23. I do have 1 cert for 21-22 amount that is...
Reservation July 14 2020
Order 9-30-22
Build date 11-23-22
Awaiting Shipment from MAP
Delivery bumped 4 X to 12/29-1/4/23
P
Should be Group A MY 23 Pvt Offer but only getting MY22 Protection?!?!
Looks like bad news for me, since the Marketing Supervisor says I didn’t order before 3-19-21 I’m only eligible for the $975/21-22 protection, not the 23….followed by it’s up to the dealer BS. The dealer won’t budge. I’m sitting in MAP and thinking I’ll have to suck up the extra $2350 or bail...
For those of us who only have MY22 price protection/cert showing on their MY23 order, I've been informed it will be changed to 1 cert to cover both offers. Marketing said I should get a call today regarding my "supervisor escalation" which was assigned a case number CAS-XXXXXXXX. Will follow...
I’m told they’d need to use Certificate Inquiry in SmartVINCENT or ask their regional rep…which I’m not sure my dealers done either. Hope it gets resolved for you.
I’m having the same issue. Multiple calls to marketing who continues to say the same/that the dealer needs to update my certificate to Program ID# 38644 for me to qualify for MY23 price protection.
I escalated with marketing yesterday 12/27 and they’re to follow up within 2 days. Marketing did...
Guess it’s Ford and my dealer screwing me! At least we both agree what I’m entitled to. It shouldn’t be this hard. I was really loyal and looking forward to getting a Bronco but unless it gets worked out I may be out. Shaping up like my first American car won’t be a Ford. I may have to start...
Could I get confirmation of Level and Amount for 23MY Private Offer?
Reservation 7-14-20 (2Dr Black Diamond)
Order 9-30-22 (2dr Badlands)
Built 11-23-22
Awaiting Shipment
Dealer Stating:
"As per our phone conversation, we will gladly honor any rebate or price protection that you qualify...
Although they ignored my requests to copy me on my COVP the dealer did require copy of drivers license (& Ford knows who I am) so I’m sure my order is tied to my reservation & VIN. Just sucks that I’ve got to spend time on getting them to do their job. Drafting an email to the big wigs. THANKS...
Not working for me either...I may just have to escalate since my dealers sales manager said he checked with his rep and I dont have anything more than the $975 MY22 cert and he doesnt have time to spend on this.....wow!
Jim Azzouz
Director, Customer Experience
1 American Road
Dearborn, MI...
Please help clarify:
7-14-20 reservation (2dr Black Diamond)
9-30-22 order (2023 2dr Bandlands)
11-23-22 built (released sitting in MAP)
Have Pgm #38406 Cert for $975.00
Pgm #38644 should total 2dr Black Diamond amout of $3,325.00.
Called marketing and they say dealer needs to send conversion...
Try Chat or call. I’m pretty much same but without an actual ship date. Chat today said delivery bumped to this week 12/19-23. Never had anything beyond “built” in Ford tracking….
As a Built 11-23-22/Awaiting Shipment I’ve been following both 11/21 build week and 23 price protection. Are 23 MY Transition Private Offers going to expire? I also saw in 23 Protection thread a screen shot that indicates we lose our of private offers if you don’t take delivery by 1-3-23? Does...
This might be the same problem I'm close to getting resolved. Ford Marketing told me (my $975.00) offer under program 38406 is a MY 2022 offer. Ordered a 2023 2dr Badlands on 9-30-22.
They stated the dealer needs to transition my 7-20 reservation to a 2023 model year (not 2022) and send that...