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Thanks for the insight on your company's policy. Going back to my case on RoughCountry, I guess you missed the part I said: “Show the unit cost as $0 (or nominal $1–5 if needed)” in my original post. Different companies may have different policies, but if freight is not covered, that should...

For me it’s not about the price. It’s about who’s behind the products. I’ve come across some super pricey products that companies throw out there for beta testing without even getting consent from customers. Then you end up with a broken down Bronco and no support in sight. Some of these...

haha Seems like it! They are well known among the offroad community, but mostly not in a positive way. They are more in the infamous spectrum. I thought it wouldn't hurt giving them a try, but lesson learned

Thanks Brian! I sent something similar to the person responding their customer service e-mail and the guy's response was: "I only ship FedEx. The brokerage company looks at original addresses. If we aren't shipping to the same address the original kit was shipped to, there is a more likely than...

UPDATE: As I suspected, the RC rep didn’t know what he was saying. Even though they filled out the forms incorrectly, I wasn’t charged any import duties or fees. They sent me just two little brackets for replacement. So eventually it will break again, and after a third time, I might as well...