thats the odd thing.. with all the Ford vehicles we have ordered its never been like this... my dad special ordered an 18 GT PP1 Mustang with a 1 year only color and dealer had no clue if we could get it as the color was being phased out... 5 weeks later he got a notification it was on the truck...
I s/w chat today - they said mine was still scheduled but they had carrier delay, yada yada yada, but she said mine is scheduled w/ a truck already so it should be to me by next week.. but who knows anymore.
you would want to go to your order on the status pizza tracker, then you would click the "contact us" and it should show an option for "chat" - sometimes it wont show up so you may have to clear cache, or use a different browser. Seems to work best for me on safari or edge, chrome is touchy.
its nice to have further explanation, haha. (even if it just is something for false hope on our end for shipments). When I saw that first thing I thought was Advanced Shipping Notice, being a marketing major back in my college days that was definitely part of the retail/supply chain stuff.. even...
sucks.. as my dad put it - we have been loyal ford owners for the longest time. all we own are Ford vehicles for the most part... he has not gotten a production date or a VIN and the dealer said his has a schedule production date for 5/7 - he ordered his 3 months before mine and mine got built...
I have not received a single email regarding my status updates since my vehicle was scheduled for production... only way i found out was from chat online... my dealer also has no further info either...