Mine has freezed a few times. I use android auto. Had to reset it twice during two different occasions.
As a informational, when you do reset your media in the settings, your Ford Pass will reset as well.......but you can always reactivate it.
I have a 4d base, cloth seats, soft top. 8 inch screen. No seat heaters, no dual climate. It was the better choice in my opinion. Unless you have to have all of the above. Oh and apple carplay and android auto works just fine. 👍