- First Name
- Brian
- Joined
- Sep 10, 2022
- Threads
- 1
- Messages
- 50
- Reaction score
- 77
- Location
- Northern Illinois
- Vehicle(s)
- VW Passat—>Honda Odyssey—>???
- Your Bronco Model
- Badlands
What dealer did you bring yours to? I’ve been going to Roesch Ford in Elmhurst and think I need a new one.
I have a ‘23 MT. 2 years ago I asked about the noise I was hearing. They told me it was nothing - all MTs make a grinding noise. I had been to this forum and am in the tracker spreadsheet, so I knew the issues others were having. But I let it go and just paid attention to whether it was getting worse and figured I’d bring it up later.
Fast forward to this year, In January I brought the vehicle in for oil service. They did that and and ordered parts for the rear shocks recall, as well as a new drivers seat cover which was cracking on the side for no reason. Said it would be a week for the parts. They also said the tech heard a noise in the transmission he wanted to check out next time I’m in. I did not tell him I knew what he was talking about, but was just glad the knowledge was finally filtering down to the dealers and they were seemingly being proactive about it.
The “one week” turned into two months before they had the parts for the seat and shocks. In the meantime my oil change warning came on. They either forgot to reset it or never changed the oil like it says on my invoice. My App service history just says regular maintenance, not oil change.
Dropped vehicle off last Friday morning. Did not hear back. Called, L/M. They called me the next day saying they're still working on the shocks and seat cover, should be finished by Tues. or Wed, which seemed crazy to me.
On Monday they called saying the shocks and seat were done, and the technician was looking at the transmission. My guy D said he’d call me back to let me know what they find, if it needs work, or if they need a new transmission. And if they have to order parts, they’ll get my car back to me until they have everything.
They did not call me back. On Wednesday I called. Was told D was “busy with another customer” and they he would call me right back. He didn’t. Thursday (yesterday) early afternoon I called. Again was told D was busy with another customer and would call me back. Later, just after 5:00, I called and yep, was told D was busy with another customer but would call me right back. (Leaving out that my call was “disconnected” twice during that attempt)
The next morning (today) I went to the dealer. I asked for D and they told me he wasn’t going to be in until next Wednesday. I said I need my car, which I can see in the back shop raised up. They said D’s been out of the country ALL WEEK. I asked what’s going on, that I haven’t heard from anybody about this and needed my vehicle. This guy looks up my file and says they replaced my transmission, a few other things, and are waiting on a new drive shaft. Should be ready later today.
He apologized for the poor communication. Sounds like an unfortunate family emergency for D, but “busy with another customer” ?! Seriously Roesch Ford?
Am I supposed to feel grateful that I’m getting a new transmission without asking for or authorizing it? All I was told was that they were investigating a noise in the transmission, and then was lied to instead of telling me what they were doing, throwing poor D under the bus in the process.
If I get my vehicle back today it will be 8 days. Feels like a long time, but it’s not 6 weeks like you endured.
Sponsored
