At least it seems like we’re headed in the right direction. A lot of his remaining orders don’t have build dates yet, so he said he’s trying to fix the ones like mine that are coming down to the wire before it’s too late.
Afternoon Update: Sat in the general manager’s office for almost two hours trying to figure out what happened. He showed me in the system the order history and change history. The last change that was made that removed my options was made by a Ford factory scheduler. He got the regional manager...
Called customer service this morning. They said ford doesn’t make the order changes like this. They said the dealer is only one to make changes to the order. They also said that changes can’t be made to order after the vin is created. Anyone have any experience whether changes can actually be...
The last email I received showing my order had changed was last year when I changed my color. So I was confused when my build schedule e-mail showed all of these changes. I agree, the High package being removed really doesn’t make sense either.
The email I got from Ford on Jan 20th said I have until Mar 7th to decide if I wanted to remove any options, keep it the same and possibly risk not getting a 2023 or cancel the order. Based on that, nothing should have changed with my order if I hadn’t said anything to my dealer yet. I’m going...
That’s what I’m worried about, but I don’t know how to prove it. They played dumb when I emailed and called today. They acted like Ford did it and said I was lucky I got a build date. Is there any way I can find out the real story?
I just got my build scheduling email today. Order is scheduled to be built week of March 13th. I checked my order after the vin was issued. I found out my MIC top, High package and Sasquatch package was removed without any input from me. I have a 4 dr Badlands order. I figured it might have to...