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I just went to my local dealership, which has been awesome to work with in the past., to buy touch up paint. They asked me three times if I bought the car from them. Then they told me the touch up paint wouldn't be $25, which they stated earlier, but $40.
- First Name
- Bud
- Joined
- Aug 18, 2021
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- 9
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- 78
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- 34
- Location
- tallahassee
- Vehicle(s)
- bronco
- Your Bronco Model
- Base
- Banned
- #94
My local Ford dealer in Tallahassee told me 3 months to look at a factory defect no loaner. I asked if I could bring by to get parts ordered and they said no. Stealerships need to go away. They bring ZERO value. Although I think Musk is nutty he got this right.
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Dealer’s Sales and Service Agreement requires them to service all Fords brought to them, but dealers will, and should, prioritize THEIR customers. With some dealers being short on quality technicians, waiting times for customers who chose to buy elsewhere can become quite long. It’s good to buy at a dealer that is convenient for service.
i work at a dealer and we only take our cars if its anything other then a oil change or tires
we dont have the man power or space
or you get the next avail appt 1 mth out
and of course no loaner if your didnt buy from us
- First Name
- John
- Joined
- Jul 5, 2021
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- 147
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- Location
- Hagerstown
- Vehicle(s)
- BRONCO AND BRONCO
- Your Bronco Model
- Black Diamond
Try getting a Tesla repaired in a rural area
- Joined
- Feb 13, 2023
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- Location
- Massachusetts
- Vehicle(s)
- 2022 Bronco
- Your Bronco Model
- Outer Banks
Doesn’t sound that bad actually. Have you had a different experience? I bought my Bronco from a. Dealer over an hour away…I might as well live in North Dakota.
A dealership owner told me that Ford under estimates the time it takes to do warranty work, so they lose money on warranty work when it takes their tech longer than estimated to complete the job.
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Maybe a call to FOMOCO Customer Service, and let them know the dealer's name and how you were treated? Leave some reviews, call BBB etc. I have to ask all the cupcakes who are wishy washy and "sort of" side with the refusing dealer: What if you travel out of state and you need service?
OP
OP
- First Name
- John
- Joined
- Mar 16, 2023
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- 1,372
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- 2,428
- Location
- New Jersey
- Vehicle(s)
- 2023 Ford Bronco
- Your Bronco Model
- Wildtrak
- Thread starter
- #102
After many weeks of waiting, my vehicle is finally heading to the dealer tomorrow. To shorten the wait time, I resorted to going back to the dealership where I purchased it - even though 30 +/- minutes away. I expect there will be a lengthy wait for parts (i.e., HVAC blower). We shall see.
Just wait until things go heavier into the EV market and parts become even more scarce lol. After this Bronco my next cars going to be a 60's classic thats easy to work on as my backup ride.
Honestly, seems like that would have been the common sense move on day one. I mean, 30 minutes? I go farther for tacos.
Seems like it would have been less drama all the way around.
A bit off topic, but a bunch of comments have been made about no loaner. I can't remember the last time I was offered a loaner when my car was in for any type of service or repair.
10 years with a Charger that had numerous recalls, I was never offered a loaner or a shuttle. I asked one time for a ride home 2 miles away and was denied.
The last shuttle ride I got was from an Audi dealership to work, about 5 miles, and that may only have been because the new car left me stranded on the side of the highway.
10 years with a Charger that had numerous recalls, I was never offered a loaner or a shuttle. I asked one time for a ride home 2 miles away and was denied.
The last shuttle ride I got was from an Audi dealership to work, about 5 miles, and that may only have been because the new car left me stranded on the side of the highway.
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