That is basically what they told me when I talked to them today. They said a case number is for big problems like if your Bronco says shipped and your dealer doesn’t have it. Um Ford, this is a big problem you’ve created. We should all have case numbers by now! Give us our Broncos already!Yes I just called and asked. Now with said when I called customer service yesterday for an update the lady I talked to told me they can only open a logistics case if your Bronco is lost. I told her I opened one last week and mi e is not lost it’s just getting to me at a snails pace.
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