Bronco is awaiting shipment...

[Yodar Crutch]

Yesterday after sending an unpleasant email to my dealership salesperson asking why my vehicle was on a "plant hold" since 4/20 when it was built, I finally was told it was a Windshield Wiper Motor that was delaying it. I thanked her for at least providing me the reason why. However, the next email I also included the dealership owner and I placed the question: "If a common part is holding up my vehicle, why do I see people who ordered after me getting their Broncos." It might need attention from "other sources" including Ford Management, the media, etc.

Amazingly enough less than 12 hours later, I see that my Bronco is now awaiting shipment. It certainly appears that someone picked up the phone and said build it.......

I'm from the Detroit area and grew up in an automotive family. The dealership network is huge here and it is (I believe) the largest leasing market in the country. New cars, test cars, leased cars, are a way of life here. Truthfully, buying a new vehicle never gets old and dealerships are truly excited to see people drive off with their new "pride and joy."

But this time around, after waiting 9 months for this Bronco, watching people at this site with just pure frustration and confusion over the sales process, including me, picking up this Bronco will simply be a transportation transaction. Shame on Ford for sucking the enjoyment from the sales experience. In the words of my sales person...they don't care, they simply don't care. Everybody in this process is getting a zero on the survey.

I apologize for venting but if I treated my customers like Ford has treated me I would be out of business.

Thanks for listening.

Sponsored

 

[contented]

You are absolutely correct, they just don't care. Ford can't make them fast enough. Dealers have no trouble finding folks who will pay well over msrp. Why would they change?

Mine was almost three months between VIN assigned/production scheduled email to built awaiting shipment email. Another five weeks until the shipped email. Details are in my signature below. Will it be here on Tuesday 7/26? Probably not. I've finally resigned myself to the fact FORD is what it is. Add your choice of descriptors. For me it's easier to completely put it out of my mind and just wait. I heard someone say "God grant me the serenity to accept the things I cannot change.... ". NEVER EVER NEVER another Ford. Between Ford and my dealer, the thrill is nearly gone for me.

Hope you get yours soon. Wish we'd bought a Jeep. May still if I run into anymore unexpected crap from my dealer.

Take care. Contented.

 

[Yodar Crutch]

Thank you for your reply. I am so upset at this process. If i could buy another vehicle in this stunted production environment I would. Honestly your comments meant the world to me. Sometimes you need to feel and understand someone is in your same predicament and gets it. Thank you. As I mentioned, being from Detroit there is a certain "attitude" about buying cars. We get it here. But this time it is a mess. My Dad was a GM executive and my father-in-law is a Ford retiree. My Dad said he would pick up the phone and call a former high level person at Ford and get it done. My dad is 90 and a GM employee that still knows a ton of people all over the Big Three. I said no. I will drive off in my new bronco and not send a single line to others on this site and say I am excited. I am not "lucky" to pay for a $50,000 product that was provided in such a unprofessional manner. In fact, I plan on asking my dealer for concessions as I will be paying a higher rate because of their incompetance. Thanks again Contented. Today you made a difference!!!

 

[Easy-v]

I agree 100%.

 

[contented]

OP, I see you new to the forum. Welcome. There are folks on here who have been waiting two years. I'm one of the lucky ones compared to them. Lots of misery to go around. Hang in there. It is what it is.

Check this out in your spare time. https://www.bronco6g.com/forum/threads/ford-of-clermont-florida-im-out.48701/

 

[Easy-v]

OP, I see you new to the forum. Welcome. There are folks on here who have been waiting two years. I'm one of the lucky ones compared to them. Lots of misery to go around. Hang in there. It is what it is.

Check this out in your spare time. https://www.bronco6g.com/forum/threads/ford-of-clermont-florida-im-out.48701/

I think the difference here is the dealer could have intervened earlier, but they didn’t either because they are too lazy or just don’t care about advocating to Ford on behalf of their customers/actively managing their orders.

Sponsored