That what I would have expected the outcome to be. It sounds like they botched your earlier order(s). At least you are back on track! Hope it gets picked up quick.
Based on all the info you have presented, I think they are playing games. He could have printed a copy of that order out very easily regardless of who entered it.
I wouldn’t be concerned about the Computer generated image, but they should have printed out a copy of the acknowledgement from the order system. That is what matters
My dealership had the body shop install the hitch. I asked the service manager verify with the body shop that they did the FDRS programming of the module and they claimed they did. Towed a small trailer Saturday, and sure enough it is not properly programmed. Running lights work, but nothing...
I wouldn’t treat the Ford customer order tracking system as gospel. Mine went built/released status two weeks ago and never showed as shipped. Dealer saw the same thing. It magically appeared at the dealer Monday.
Cong
Congratulations! Mine showed up at the dealer yesterday. Of course this is the one week a year I am always out of town. That will give the dealer some time to install the DIO trailer hitch, assuming that part was received by the dealer.
Mine showed up today, and I am out of town all week!. tracker never showed shipped. Now I am mad because I told dealer not to install front tag bracket....and apparently that message did not get to the PDI guy.. Apparently he is very efficient as this picture was taken within a couple hours...
You should ask the dealer to send you a copy of the order summary/preview order screen. This way you can verify they actually ordered it correctly, and that should also show MSRP and invoice pricing. It also will show the dealer order#, as well as priority code. You will need order# to track...
Be aware that there are two different estimated delivery date ranges on two different screens that the dealer can see. The first is the "Vehicle Visibility" window, and that is the one that may show a ETA date that is very close to build date, ignore that one. There is a more detailed view...
Stopped by dealer yesterday and they show it was built on the 28th, with an expected delivery between 13th-19th, and of course I will be out of town that week. This morning the Ford tracker finally shows built, with an expected delivery of the 5th-11th. I expect the dates on the dealer system...
I don’t mind the fact that it is embedded into the b pillar trim, looks more integrated like the wired units. But the price of over 400.00 is ridiculous!