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They now have an AI chatbot answering thier phone lines... does a reputable company do that?

I've been given so many excuses and reasons... I bought into all of them. Today, I was sent an email that they will no longer produce the Bronco hardtop nor will they process a refund! They "stole" $7,500 of my hard earned money beacuse I believedn in them and their products. Class action? Who's...