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Forgive me if this is obvious, but I can’t figure it out: How do we send a “private message”?

Count me in as another affected customer. Same issue with my '23 Sasquatch OBX built in December 2022 and delivered about a month ago. Less than 800 miles. I had never opened the hood. "Hood Unlatched" warning takes over dashboard screen while driving and goes off randomly when parked both day...