I was able to call and transfer one VIN to a new account set up for my wife and then we had to coordinate availablility (site/date) For our reservations. She had never been off road - the instructors were great and she loved it.
I didn‘t get any photos with my special order M4, but the BMW tracking was a bit more accurate (it still took forever too - ordered in Dec ‘19 and received in Sept ‘20 due to COVID)