The latest message to my service advisor has gone unanswered. Next up is the service manager.
Everything so far has been documented. Iām hoping it wonāt need to escalate further, but Iām ready if it does.
One would think it would be important to fix the useless seatbelt retractors on my ā22 Black Diamond. But over a year and two dealerships later, Ford still says the retractors are āback orderedā.
The latest dealership has been putting me off for four months now.. When I ask for a status update...
I took my ā22 in for this months ago, and theyāre still waiting on parts. SA said itās a recall issue, which was news to me. Supposedly the parts will be in by the end of October.
I donāt know about that. My Bronco was completed and released for shipment on 6/29, so there were no holds. Shipping wise it makes no sense, since other members here that live in my market have received trucks that were built after mine. I canāt get any answers or explanations from Ford.
I donāt know what to do at this point. Tracking has shown as built and awaiting shipment for a month. Ford still says the ETA is tomorrow? Theyāre clueless. My dealership has no additional information.
Still nothing here. Built 6/29, still āawaiting shippingā. Customer service still saying ETA is 7/30. Rightā¦
No email from Ford. No photo. Zilch.
Itās particularly interesting that Ford says they want to transition to a direct-sales model. The Bronco debacle makes it clear that thereās no way on Earth that they could pull that off at any kind of volume.
Thatās unconscionable of Ford. Thereās just no excuse for the āchip-delayedā customers to keep getting shuffled to the bottom of the deck.
I understand that they do it to BS their production numbers, versus deliveries. Really underhanded tactics. The lack of accountability and complete disregard...
No gripes with my dealer. Ford seems to keep them in the dark too, and theyāve made it clear they donāt like having angry customers. Promised no ADM. Of course weāll see if they try to hose me on my trade-in?
Classic! Ford Customer Service: āWe feel your pain. Hereās a hammock and a calendar, now be quiet.ā I donāt care about lame swag. How about some reliable communication?