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  1. Chapman Of Horsham with @dealerinsider

    I got this reply from Ford this morning. It is possible to get movement, but it took me over three weeks to make something happen. I would skip Ford chat/marketing and directly email the Ford executives in charge of customer experience. Good morning Duff, This is DaVonya from Ford Motor...
  2. Chapman Of Horsham with @dealerinsider

    I sent and email to Tom stating the reason I was dropping the order. He said he would sell it to a forum member invoice minus 3%, reach out to him and reference my name. Duff Bergquist Preview Order 5744 -...
  3. Chapman Of Horsham with @dealerinsider

    Just wanted to let you guys know that I am out. I have not heard back from Ford yet, but I will continue the conversation. I was buying the Bronco for my 88 year dad that is still very active and plays in the mountains around Yellowstone Park. Yesterday I bought him a Tacoma TRD Offroad...
  4. Chapman Of Horsham with @dealerinsider

    I don't know if you saw my post. If you haven't gotten any joy yet, I would email the group that was posted. I got a call from Ford today. Someone read the emails. She stated that they had forwarded it to the manager in charge of price protection. I don't know what the outcome will be, but...
  5. Chapman Of Horsham with @dealerinsider

    Update on my saga with Chapman. I sent emails to the execs provided by one of the forum members. After a week, I heard back this morning. They do read emails. She stated that she has forwarded my issue on to the manager in charge of price protection and would get back to me as soon as they...
  6. Chapman Of Horsham with @dealerinsider

    Sounds good. I sent an email to the execs for customer experience. I will let you know if I hear back.
  7. Chapman Of Horsham with @dealerinsider

    I sent an email this morning to the list. Thank you.
  8. Chapman Of Horsham with @dealerinsider

    Thank you for the post. The original Dora matches the name and address attached to my order number. Ford marketing said I qualify, I just haven't found anyone at Ford to help.
  9. Chapman Of Horsham with @dealerinsider

    It is not in smart vincent and Chapman is not helping with the process. One of the salesman said they had several other orders with the same issue. I have looked at the flow chart and talked to Ford. The number they give you- Ford Marketing- can't add it and they offer no solution. I bought...
  10. Chapman Of Horsham with @dealerinsider

    There is a private offer certificate that is the price protection. If that is not connected to your order, you don't have price protection. I had Ford Marketing confirm that I should have price protection but alas....
  11. Chapman Of Horsham with @dealerinsider

    Just a heads up. My Bronco was delivered to Chapman 10 days ago. I am a 8/2020 reservation holder and have a Dora from 3/8/2021 and a 10/27/21 Dora for MY22. I should qualify for Price Protection. It did not show up on the order. I have had 4 different conversations with Ford Marketing to...
  12. Chapman Of Horsham with @dealerinsider

    Build date got moved back to 10/31 yesterday
  13. Chapman Of Horsham with @dealerinsider

    Got my vin today. Build date 10/21. I was 120 on the list. 4dr Badlands, MIC, tow, high package


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