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Posting this for a friend and want to get your opinion. But is the screenshot posted below saying the dealership converted his reservation to an order? My friend never went into the dealership to order his Bronco and has been trying to get ahold of someone and they are not returning calls...

I currently have a reservation with Tommie Vaughn Ford in Houston and unhappy with the lack of response and communication during this process. Does anyone else have a reservation with them and having the same experience? Also, are there any recommendations for a Houston Ford dealership that is...