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Thanks for the info!

What M10 nutsert material do you recommend? Stainless, zinc etc. Do you recommend a certain rivet tool? This looks like a clean and more secure install than the existing bolts.

Thanks for the advice gents! I walked into the dealership today and found the sales manager. After pointing out the incomplete dealer installed tow package he went to the parts counter and found the kit with my VIN number. Lesson learned, don't drive off the lot until all parts are delivered or...

I’ve left several emails, texts and calls to both sales and service managers and no one answers or replies. Next step is to drive there and see what the problem is.

My F-150 was flawless for almost 9 years. Hoping the same for my Bronco! This is a great vehicle but the dealership is less reliable. I paid $500 for the Dealer Installed Option, Trailer Tow Package but they refuse to install or even give me the parts. Anyone else have issues with Ford dealers...