Thats not your fault. I'd call them and explain that. You can't take delivery of a vehicle that isn't at your dealership. I probably made 8-10 calls. I stayed in constant contact with the GM at the dealership. Hopefully your dealership has someone who will help you out. Keep all emails...
I would call Ford marketing and ask if they have a certificate. Sounds like this is an order and they should be able to pull up any offers associated with your VIN.
Well great news! Dealer text me today and told me he has a check for me for $2000! Took some persistence but looks like I will have my funds when I can make it there. Randy at Tom Peck Ford in Clinton, WI is a good dude. It's a smaller dealership but they are great to work with if anyone is...
I've been dealing with this since November. I made a reservation in July 2020, first order in March 2021 amd was rolled over to 2022. I took delivery back in September. New MSRP was the number given to me by the dealer. Called Ford Marketing who gave me a certificate number under the 38406...
Good for you. I'm still waiting on $2000. My dealer has been fighting for me but the zone manager hasn't been much help or doesn't seem to know too much. I was a July 2020 reservation holder, took delivery 3 months ago. Still waiting.