Contact Ford again and work your way up the corporate ladder until you find someone who can help you. You have to be diligent, but you will find somebody.
Good luck!
Thought I would just go ahead and list mine, I think all of them are under 200.00
-Auto start/stop eliminator
-Hood struts
-Info screen protector
-Front armrest cover
-Cargo Lamp
-Stubby antenna
-DD driving lights
-Ronin oil drain plug
-Door sill protectors
The start/stop eliminator is by far...
I was recently in Walmart to buy some oil and decided to get a AC filter for my son's Tahoe. All of the AC filters that were the size I needed had been opened and replaced with Fram filters....oh and the Frams were cheaper...bunch of hoodlum shoppers....
320 miles, return trip home. My son drove me to Bailey Auto Plaza in Graham TX, (fairly close to Ft. Worth). Did the transaction over the phone, spent about an hour at the dealership, and drove it home. A great experience as the dealer was exceptional...not trying to upsell me on anything, super...