My dealer did not ask for a deposit other than the $100, but ya, the point is I reserved and ordered in April on the promise that it would be available in early 2022. Its looking like they cant meet that promise, the least they can do is honor the price I agreed to pay (just under list). Easy to do the right thing, hopefully they do it.
yes that is what they said yesterday and for a little while now is the best solution if you want it as soon as possible. although that is not the only factor involved, it does better your chances at a MY21
While changing order to a soft top was covered, they did not specify whether a change would get you a '21 or simply move up the line for '22's. Also I think Ford has missed the boat with this. They really just need to offer a soft top to anyone that ordered a hard top with no direct change in order or price (dual top). It seems like that option could satisfy many more than simply adding the hard top hardware and then having to pay additional for the hard top. I'm fine waiting but Ford really needs to step up for early reservation/order holders.
How about Ford waives the delivery fee on every affected vehicle instead of giving the Ford points which I don't want and my not ever use.Updated by Administrator with full FAQ and Customer Satisfaction Program info.
Full Order Holder FAQ:
Awareness Communication - Upcoming Customer Satisfaction Program 21B49
(Certain 2021 Model Year Bronco Equipped with a Hard Top Roof Roof Panel Delamination)
Some extra info from @PREMiERdrum
All new tooling and an altered design. It became quite clear that even when manufactured exactly to spec that the design was flawed.
The timeline here is optimistic, but the right move nonetheless.
No. MIC hardtop production for unscheduled First Edition builds will resume late this year with the updated hardtop design. I wouldn't expect this until probably November, as the new tooling still needs to be completed, installed, and tested before production of the new hard tops can begin. Once that happens, they have committed to building new MIC hardtops for all units that have already been delivered, then the "bad batch" Broncos trapped at MAP, THEN for production of new units.
Hey, you have every right to be a dick. This has been a mess.
The design issue is the unfinished edges. Initially, these were to be treated and sealed but it was never successful. The "coating" applied at the plant lasted for about a week, if that. The other issues plaguing the MIC top - thickness of outer ply, uniformity of material thickness, and forming issues within the clamshell - were perhaps made more challenging by the tooling but not necessarily impossible. This new design and tooling should aid in ALL these factors.
As for the 8/2 "full speed" production, that was the plan. Heels were firmly dug in on the engineering of the top and all fingers were pointed towards Plymouth. There was hope that the "best" of the roof units being delivered to MAP could at least be used to complete FE and stranded builds, but as more and more units were evaluated, it became clear that it was a bigger liability to release more of these out into the wild than to just scrap the thing and start over.
Like I said last night, this move HURTS... especially the "bad batch" crew of 2,200+ builds stuck at MAP, but it's absolutely the best way to address it at this juncture. A LOT of these headaches could have been alleviated by pulling the plug when the first issues became apparent, but that's not where we are.
- A few hundred.
- Yes.
The design will look very much the same (and be the same color, to those of you asking). Main points to address in the update:
- Rolled /finished edges where there were formerly raw cuts.
- Thicker, more uniform outer layer of material.
- Improved injection process to fix forming issues in the clamshell.
Also, I've seen several people asking why they can't just get their truck now with a bad roof and replace it later. Two huge problems will prevent that from happening:
- Ford doesn't want any more "bad" units running around beyond the few hundred already out there.
- They want no part of shipping any more of these things than they already have to. Freight is going be enormous on them and there is a substantial risk of damage while shipping. I doubt they have a packaging and logistics plan for them but I can imagine it's going to be incredibly costly.
No - the entire roof assembly is being replaced. This is being described this way as they won't ship the "replacement kits" to the dealers with the glass in place. It will need to be installed in the new cap by the dealer.
Note:
Lots of people are assuming this means a new supplier, but I don't have any confirmation of that.Update from @Nickp , the following is correct: From what I can tell, this new tooling for the MIC hardtops is being designed and paid for by Ford and will be installed at the Plymouth plant for Webasto to produce.
The MOD tops coming in 23 are from a new supplier that has yet to be publicly identified.
Further info from @Nickp: My contact at Ford reached out, and basically summed it up that they need to make sure that these things are ready for the adventures that we are going to put them through. The current hardtop and the quality offered just don't reach that standard, so they are just putting the kibosh on any more going into circulation before they fix the root of the problem. As outlined above, the fewer hard tops they have to ship around the country the better. When the new tops are being built, they are going to FiFo the current sitting orders. Basically, the ones that were built first will be the first to get tops and get sent on out to their final destination. While the ones that are currently built are being sent on their way, the goal will be to get people with a hardtop Bronco in their possession already the new top, along with finishing up the first editions and already scheduled builds. It's not ideal, but this is "THE" solution that will be the only thing to fully fix things.
Exactly, that’s all I’m asking for. I hope common sense prevails and they make us happy so we all can enjoy our trucks and the outdoors
Yes, Ford can ship the broncos now with the bad top, it doesn't rain until they send the new mic.
2023 or later.
Sorry, I wasn't clear. My Bronco has been built and is sitting on the lot at MAP. Could I change to a soft top now and have them release the car?
Nice!
Unfortunately, no.
then no you sadly cannot change anything. they made that clear in the messaging yesterday. here is a link to the little round table they had on youtube:
I switched to soft top in June when the body color modular top was pushed to MY23. My dealer has my order on 99 priority until late Aug/early Sep to ensure that I get a soft top model with the hardtop connections, production of which begin in Sep. My plan is to buy the top I wanted when available, but I still have questions:
Ok. Yeah. Hadn't seemed like that meant that much considering the situation. But it makes logical sense. I was just going by that information in that FAQ, they seem to suggest that they were going to have all of the reservation holders with soft tops in model year 21. But that would likely explain it. Thanks.
