CALLING ALL GRANGTOBER ORDER PLACERS

[RBF 1401]

Initially told to pack sand. Later in the day was able to speak to someone else who was willing to discuss it with me in more detail. Your point is well taken. But my initial contact with finance at Granger has me reconsidering whether I wish to do business with them.

I do know one thing, if you use the flow charts here on B6G, it will calculate your price protection off current MSRP. If you are, like most if us, someone who agreed upon a price back in September of 2022, your actual price protection certificate will seem very low because it is only the amount you qualify for at the time you agreed with Granger on your price.

Ford is the one who decides that amount. If Granger is not giving you the amount Ford says you are due, that is a problem, and younshould probably talk to Ford. But if Granger is giving you what Ford says you get, and you think that is incorrect, then you definitely have to talk to Ford on that one.

Granger isn't giving you the price protection, they are getting a reimbursement from Ford, so no dealer is going to give you more than what Ford says the rebate will reimbursement will be.

Best of luck. I hope it all gets squared away.

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[NathanML]

Couldn’t be happier!

 

[IROCnRoll]

I do know one thing, if you use the flow charts here on B6G, it will calculate your price protection off current MSRP. If you are, like most if us, someone who agreed upon a price back in September of 2022, your actual price protection certificate will seem very low because it is only the amount you qualify for at the time you agreed with Granger on your price.

Ford is the one who decides that amount. If Granger is not giving you the amount Ford says you are due, that is a problem, and younshould probably talk to Ford. But if Granger is giving you what Ford says you get, and you think that is incorrect, then you definitely have to talk to Ford on that one.

Granger isn't giving you the price protection, they are getting a reimbursement from Ford, so no dealer is going to give you more than what Ford says the rebate will reimbursement will be.

Best of luck. I hope it all gets squared away.

It's related to the price protection based on what series you had. It is supposed to be based on the series you had as of last September. When Ford told us they wouldn't be able to fulfill Sasquatch orders in January (which turned out to be a lie), I changed series. So the price protection certificate is correct for the new series order. But it should be based on the old series order as of September, 2022.

I get this is an issue of Ford issuing a cert different than what they said they would issue. but, a couple things -

1. While Ford and Granger are different entities, they are in bed together on this whole thing. So what one does reflects on the other.

2. Granger should be willing to entertain questions on this at the very least. They spent 3 years telling us to wait and they can't talk to us. Now, when we're at the end, you get to talk to one finance person who doesn't know anything about this and won't actually listen to your question. They simply say, "this is what the computer says." And then, when you call ask to speak to someone, they transfer you to someone you didn't ask for without telling you that.

Really poor customer service.

 

[MLRey]

Has anyone that picked up their Bronco week before last (week of 5/29) gotten their in transit title etc in the mail yet? I’m getting a little nervous, as I picked mine up on Friday 6/2 and my in-transit temporary tag expires this Saturday. When I called Granger to check status today I was told that it might take 30 days or more, but that I’d be ok driving it as long as I have the paperwork with me. Not sure that the local authorities would have the same interpretation of an expired temp tag. “Yes officer, I know it’s expired, but it’s really not….”

I picked mine up on 6/1 and drove home to California. I went into my local DMV this morning and got nowhere because they haven't received anything. They told me that Granger should have sent the paperwork and payment to our DMV office in Sacramento. I was told that I should get a notice from the CA DMV and then I can go in and finish the registration process. My transit tag expires in a few days. I'll keep the Bronco parked until I get this sorted out. I've got my old Accord drive until then so it's only annoying at this point.

I do worry about how long this is going to take and I don't really trust the DMV. What is annoying is that I'm supposed to register the vehicle within 20 days of entering the state with the vehicle but it could easily take longer than that to get the paperwork sorted.

 

[IROCnRoll]

I get it. It sounds like you probably talked to the same person as me. I had to push to apply the order modification rebate because it didn't show up at first. I get the impression that they've dealt with some aggressive and entitled people and have run out of patience.

It sucks for us, because we're dealing with our one and only Bronco and real money. While they are getting hammered with hundreds of vehicles and customers in a tight window. It's understandable that we don't have the same perspective, even if it's still frustrating.

If anyone is acting entitled in this instance, it's the Granger finance person.

 

[KirchTX]

I did receive a UPS envelope last week with the registration info. In Texas we have to go in and bring the check with us. Granger said if it’s off, they’ll have to cut a new check. I’m hoping if it’s off I can write a second check for the difference. We’ll see.

As far as price protection they told me at pickup it could be 4-6 months. I’m going to reach back out soon to get more info bc I think that might not be real accurate.

 

[RBF 1401]

I picked mine up on 6/1 and drove home to California. I went into my local DMV this morning and got nowhere because they haven't received anything. They told me that Granger should have sent the paperwork and payment to our DMV office in Sacramento. I was told that I should get a notice from the CA DMV and then I can go in and finish the registration process. My transit tag expires in a few days. I'll keep the Bronco parked until I get this sorted out. I've got my old Accord drive until then so it's only annoying at this point.

I do worry about how long this is going to take and I don't really trust the DMV. What is annoying is that I'm supposed to register the vehicle within 20 days of entering the state with the vehicle but it could easily take longer than that to get the paperwork sorted.

Does California have any kind of temporary tags you can get?

Arizona allows you to pay $25 to get a temporary 30-day tag.

 

[jonwithanelcamino]

Couldn’t be happier!

Race red! Mine too!
btw You’re tall

 

[IROCnRoll]

I do know one thing, if you use the flow charts here on B6G, it will calculate your price protection off current MSRP. If you are, like most if us, someone who agreed upon a price back in September of 2022, your actual price protection certificate will seem very low because it is only the amount you qualify for at the time you agreed with Granger on your price.

Ford is the one who decides that amount. If Granger is not giving you the amount Ford says you are due, that is a problem, and younshould probably talk to Ford. But if Granger is giving you what Ford says you get, and you think that is incorrect, then you definitely have to talk to Ford on that one.

Granger isn't giving you the price protection, they are getting a reimbursement from Ford, so no dealer is going to give you more than what Ford says the rebate will reimbursement will be.

Best of luck. I hope it all gets squared away.

So, I did talk to Ford, and they said you have to talk to the dealer. So everyone pointing fingers at each other.

 

[dingle87]

So, I did talk to Ford, and they said you have to talk to the dealer. So everyone pointing fingers at each other.

I haven't seen in the discussion, but has anything changed since your initial reservation? Name on reservation different? Address? email address? anything? Just curious, because as we've seen with others, for some reason little details can really cause issues.

Good luck getting this sorted out. Sucks to see someone not having the experience I had throughout the process. I hope it's just a little detail that's being overlooked and a quick fix.

 

[CPL_Rabbit]

I haven't seen in the discussion, but has anything changed since your initial reservation? Name on reservation different? Address? email address? anything? Just curious, because as we've seen with others, for some reason little details can really cause issues.

Good luck getting this sorted out. Sucks to see someone not having the experience I had throughout the process. I hope it's just a little detail that's being overlooked and a quick fix.

The issue that IROC is running into, and one that I experienced as well (no changes in the Ford system), is that the finance contact doesn't want to hear about the details. They just want to get your stack of papers off their desk. The response is "trust that we know what we're doing", translated to "don't ask questions or make my day more difficult". The problem is, the rush can lead to things being missed. ie. I almost didn't get my modification rebate. I had to interrupt them while rattling off numbers in rapid succession. And they didn't want to hear it until they agreed to check the cert # I provided.

Ford is the source of all of the issues. Over-complicating the process, creating a duplicate cert with a lower amount, holding allocations to Granger, then flooding them. They even explicitly state on the phone that the dealer decides the amount. Which is pretty much a direct lie.

 

[IROCnRoll]

I haven't seen in the discussion, but has anything changed since your initial reservation? Name on reservation different? Address? email address? anything? Just curious, because as we've seen with others, for some reason little details can really cause issues.

Good luck getting this sorted out. Sucks to see someone not having the experience I had throughout the process. I hope it's just a little detail that's being overlooked and a quick fix.

I'm getting the wrong price protection offer based on my order as of September 9, 2022. Both Ford and Granger are pointing the finger at one another. And no one actually wants to read the FAQ on Ford's website that explains explicitly how this is supposed to work.

 

[vtgreen1903]

How’s the bronco lot looking ?
My two door is s finally on the way to granger. Got stuck in production for a couple months

 

[LS2GTO]

The issue that IROC is running into, and one that I experienced as well (no changes in the Ford system), is that the finance contact doesn't want to hear about the details. They just want to get your stack of papers off their desk. The response is "trust that we know what we're doing", translated to "don't ask questions or make my day more difficult". The problem is, the rush can lead to things being missed. ie. I almost didn't get my modification rebate. I had to interrupt them while rattling off numbers in rapid succession. And they didn't want to hear it until they agreed to check the cert # I provided.

Ford is the source of all of the issues. Over-complicating the process, creating a duplicate cert with a lower amount, holding allocations to Granger, then flooding them. They even explicitly state on the phone that the dealer decides the amount. Which is pretty much a direct lie.

What Ford always told me when I called was that the model year transition offer was “up to” the stated amount. I always figured that meant that Ford couldn’t actually force the dealer to pass the full amount, or for that matter any of it, along to the customer if they chose not to. So in that regard the dealer would be deciding the amount. My interpretation could be wrong….

 

[IROCnRoll]

For those who may be getting your Bronco from Granger soon, I wanted to pass along some things I learned.

I received an e-mail about 2 days after my Bronco arrived. It said that it will be several weeks until the Bronco is ready. Don't make any travel or transport arrangements until Finance contacts you. Finance contacted me about a week later and indicated you have until 30 days after the Bronco arrives at the dealership to complete the transaction. This was not in the original e-mail.

My advice is, when you get the e-mail that says the Bronco has arrived, go ahead and try to make plans to pick it up toward the end of your 30 day window. This could allow you to get better flight or transit arrangements then if you wait to be contacted further.

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