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Mikei

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from what ive seen their eta is a hope and a dream that based on a perfect scenario you get your vehicle if that makes sense and they can always send another email saying new eta and customers are happy because now this one is real
i am in sales and in the same boat as you guys I have learned more on this thread than ever before about how vehicles come to the dealership because we are in the dark more than you are
The funny thing is my neighbor got his Bronco a few months ago and he told me the dealer said they had no idea it was coming, it just showed up. I figured that was BS to cover some laziness, but maybe it was true. :)
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Hordak

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What reason are they giving you when you ask for railcar number? Both chat and customer support offered it to me without even having to ask. I don't understand why they won't give it to you...that's annoying. Has it for sure been shipped?
They said the info isn’t available. But that it has left MAP and is in transit. Idk
 

jguinn777

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The funny thing is my neighbor got his Bronco a few months ago and he told me the dealer said they had no idea it was coming, it just showed up. I figured that was BS to cover some laziness, but maybe it was true. :)
it really is
the only person more excited for your bronco to get here is the salesperson because we do not get paid on the unit until you take delivery
but we are left in the dark for most of everything until it just shows up
 

mgp1

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They said the info isn’t available. But that it has left MAP and is in transit. Idk
Hmmm..I'm not exactly what the process is leaving MAP. Are they loaded directly into a rail car there or transported off site before they're loaded. If the second option is the case and it has been transported off site to be loaded into a rail car, maybe it just hasn't been placed into one and a rail car number will populate when it has. This would explain as to why they show it is "in transit", because it was released from MAP to the rail yard. If they are loaded into rail cars at MAP, this wouldn't make any sense. Hopefully it will just show up and surprise you!
 

Hordak

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Hmmm..I'm not exactly what the process is leaving MAP. Are they loaded directly into a rail car there or transported off site before they're loaded. If the second option is the case and it has been transported off site to be loaded into a rail car, maybe it just hasn't been placed into one and a rail car number will populate when it has. This would explain as to why they show it is "in transit", because it was released from MAP to the rail yard. If they are loaded into rail cars at MAP, this wouldn't make any sense. Hopefully it will just show up and surprise you!
At this point that’s what I expect will happen.
 

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Hordak

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I just got off the phone with them and was told mine is passing thru Blue Island, Illinois. There wasn't a railcar number assigned.
Interesting. Thanks for the info!
 

Swallace05

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I just got off the phone with them and was told mine is passing thru Blue Island, Illinois. There wasn't a railcar number assigned.
I think Blue Island is a big rail interchange near Chicago. That's where mine changed from CSX to BNSF.
 

ryn0s3r1

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I just got off the phone with them and was told mine is passing thru Blue Island, Illinois. There wasn't a railcar number assigned.
That’s interesting. I spoke with Ford Customer Support today and was also informed no railcar number had been assigned but the dealer would be able to provide it to me. Makes no sense, a railcar number hasn’t been assigned but the dealer can access the railcar number? Smells like bullshit. So, I called the dealer and he told me they were no longer providing railcar numbers to their customers. Said he’d see me in a couple weeks?
 
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timmy24t2000

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I just got off the phone with them and was told mine is passing thru Blue Island, Illinois. There wasn't a railcar number assigned.
Ford gave me my rail car info earlier this week. My dealer confirmed yesterday that mine made it to Blue Island, IL. Still a ways to go for me, I am up in the Pacific Northwest. ETA is 7/30 - 8/5
 

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dustinm1

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Ford gave me my rail car info earlier this week. My dealer confirmed yesterday that mine made it to Blue Island, IL. Still a ways to go for me, I am up in the Pacific Northwest. ETA is 7/30 - 8/5
I should have called earlier this week. 😕 Mine is headed to central Oregon eta is 7/31-8/6 so maybe they are on the same train headed out west.
 

Hordak

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That’s interesting. I spoke with Ford Customer Support today and was also informed no railcar number had been assigned but the dealer would be able to provide it to me. Makes no sense, a railcar number hasn’t been assigned but the dealer can access the railcar number? Smells like bullshit. So, I called the dealer and he told me they were no longer providing railcar numbers to their customers. Said he’d see me in a couple of weeks?
Sounds awfully familiar!!! I bet mine is on a train and will just show up without any updates.
 

Brave Man

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That’s interesting. I spoke with Ford Customer Support today and was also informed no railcar number had been assigned but the dealer would be able to provide it to me. Makes no sense, a railcar number hasn’t been assigned but the dealer can access the railcar number? Smells like bullshit. So, I called the dealer and he told me they were no longer providing railcar numbers to their customers. Said he’d see me in a couple of weeks?
I think it depends on the dealer, mine provided me with with a rail car number. Some just don’t want to deal with the hassle, that’s their policy not Ford’s.
 

ryn0s3r1

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I think it depends on the dealer, mine provided me with with a rail car number. Some just don’t want to deal with the hassle, that’s their policy not Ford’s.
Good for you, I’m glad your dealer provided you with a railcar number. Perhaps there’s a valid reason for the dealer not providing a railcar number, I didn’t ask, and, I don’t recall complaining it was Ford’s policy.
 

ryn0s3r1

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Sounds awfully familiar!!! I bet mine is on a train and will just show up without any updates.
I suspect you’re right.
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