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Gillenh20

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TBrock

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Yeah, I have the ticket open with the social media team on here, my dealer said he's talked with their sales manager, and I sent a tweet at Levine so hopefully I end up hearing something although I'm not super hopeful on hearing anything but "we'll check into it".
Following up on my ticket here. I sent them a message Friday to which they replied that someone from the New Vehicle Support Team would reach out in a few business days. It's been a week since my initial ticket to them and I haven't gotten any correspondence.

Also didn't get a response from @mrlevine when I sent him a tweet about the situation. I don't mind waiting so much as I'm frustrated that there seems to be no way for someone to get "eyes" on my vehicle to tell me the real status. Like, is it actually built? Shipped? is the tracker wrong? what gives. I'm assuming that of my 6/28 blend there's gotta be what 1 dozen remaining? how hard is it to actually provide feedback.
 

Gillenh20

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Also, another day of nothing here. Are we down to 7 left i think?
 

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Tricky Dick

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Gillenh20

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Thanks. All my dates are still old.
I think we went back up to 9 with an addition or 2. :(
Mine still say 9/15...I'm assuming thats the last time it was even touched and has been sitting since.

On a positive note, my dealer confirmed they will sell at MSRP without any markup, and my financing is ready to go.

Now just continue to wait forever...
 

SkyKing

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Following up on my ticket here. I sent them a message Friday to which they replied that someone from the New Vehicle Support Team would reach out in a few business days. It's been a week since my initial ticket to them and I haven't gotten any correspondence.

Also didn't get a response from @mrlevine when I sent him a tweet about the situation. I don't mind waiting so much as I'm frustrated that there seems to be no way for someone to get "eyes" on my vehicle to tell me the real status. Like, is it actually built? Shipped? is the tracker wrong? what gives. I'm assuming that of my 6/28 blend there's gotta be what 1 dozen remaining? how hard is it to actually provide feedback.
Are you on the tracker on page 1? a 6/28 blend? Where have you been? With respect, it sounds like you are doing what a lot of other Dirt Mountaineers did at various points. I, like many of us, was in contact with marketing and the support team - opening case numbers and "escalating", but I only got an email back on 1 of 5 attempts and all they tell you is what you already know, which is that your car is marked as "in production" and that your dealer has the best information. And I was also able to get Mike Levine to respond fairly successfully (be polite or you won't have a chance), but I was only able to get answers such as "the team is hoping to get your your Bronco out to you by the end of the month." Once he said "Monday or Tuesday" but that didn't wind up happening.
 

SkyKing

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This!!! Ordered at 1 a.m. on the launch night. Blend date 12/04/21 sticker now shows 12/14/21 on the lower edge. Not a peep from MAP about the truck. Got the useless, nameless, lip service email that basically says we don't actually care who you are or want to tell you anything of value.
I'm thinking I might just have to walk away from this company. Sad Sad company.
With a 12/4 blend date, your car shouldn't have been at Dirt Mountain. Your sticker updated every two weeks with a new date on the bottom - it means nothing at all - this has been validated. I would expect that the tracker might mark you as "built" any day now. I'd check the pizza and ETIS trackers for signs of life. What is your ETA on the pizza tracker?
 

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SkyKing

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Mine still say 9/15...I'm assuming thats the last time it was even touched and has been sitting since.

On a positive note, my dealer confirmed they will sell at MSRP without any markup, and my financing is ready to go.

Now just continue to wait forever...
When was the last update on your PTI information on the ETIS tracker? For reference, my newest update was 11/2/21 - indicating that something was plugged in to the car for some kind of scan. But I didn't get the Built email until 12/12/21.
 

Gillenh20

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When was the last update on your PTI information on the ETIS tracker? For reference, my newest update was 11/2/21 - indicating that something was plugged in to the car for some kind of scan. But I didn't get the Built email until 12/12/21.
I misspoke, the PTI info all says 9/08/21 for mine. I know few people mentioned theirs never updated to recent dates before getting their built or ship emails, so who knows what will happen. I'm still waiting on a built email though.
 

Tricky Dick

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When was the last update on your PTI information on the ETIS tracker? For reference, my newest update was 11/2/21 - indicating that something was plugged in to the car for some kind of scan. But I didn't get the Built email until 12/12/21.
I misspoke, the PTI info all says 9/08/21 for mine. I know few people mentioned theirs never updated to recent dates before getting their built or ship emails, so who knows what will happen. I'm still waiting on a built email though.
It appears to be DD/MM/YYYY format? That would put me with some Aug 9 dates and some some Nov 1 dates.
 

SkyKing

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It appears to be DD/MM/YYYY format? That would put me with some Aug 9 dates and some some Nov 1 dates.
Yes it is dd/mm/yyyy format. I had an August 13 blend, produced August 16, PTI ECU module updates on August 17, and others on November 2, with Dec 12 Built email.
 

Knownman

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With a 12/4 blend date, your car shouldn't have been at Dirt Mountain. Your sticker updated every two weeks with a new date on the bottom - it means nothing at all - this has been validated. I would expect that the tracker might mark you as "built" any day now. I'd check the pizza and ETIS trackers for signs of life. What is your ETA on the pizza tracker?
I hope it's not at dirt mountain but I have a feeling there's another issue that hasn't been highlighted yet. Quite a few of us with the 11/29 build week haven't heard a peep for some time now. And the following weeks 12/6 group is getting notifications of builds completed. I'm thinking they have another batch of screwed up roofs that got caught in QC and have had to park our trucks. We got this email, ETA is Jan 3rd. Dealer confirmed the truck hasn't left MAP. It's sitting there for some reason and all Ford is doing is sending rubberstamp letters to us.

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